Duty Engineer

OVERVIEW

At Rosewood Red Sea an ultra-luxury hospitality environment, the Duty Engineer represents the frontline of technical excellence, ensuring that every guest-facing and back-of-house system performs flawlessly at all times. This role transcends routine maintenance, requiring agility, precision, and a service-driven mindset to uphold Rosewood’s A Sense of Place philosophy comfort, safety, and sophistication.

Operating at the intersection of engineering and guest experience, the Duty Engineer brings responsiveness, technical mastery, and initiative—often acting independently, resolving complex issues in real time, and contributing ideas that enhance operational performance. Through hands-on expertise and proactive engagement, the role reinforces a seamless, elevated environment that distinguishes luxury hospitality from conventional operations.

JOB RESPONSIBILITIES

1. Operational Excellence & System Management

• Ensure continuous operation of all hotel systems including:
  • HVAC, electrical, plumbing, fire & life safety, and ELV systems
• Monitor plant equipment (chillers, boilers, pumps, generators) to ensure optimal efficiency and reliability
• Perform routine inspections, technical rounds, and log all operational parameters
• Maintain readiness of standby systems and emergency equipment
• Ensure uninterrupted utilities like power, ventilation, and water across the hotel

2. Guest Response & Service Integration

• Respond immediately to guest maintenance requests with professionalism and minimal disruption
• Diagnose and resolve in-room and public area issues efficiently
• Engage with guests when required, ensuring resolution aligns with luxury service expectations

3. Preventive & Corrective Maintenance

• Execute preventive maintenance programs across all equipment and systems
• Troubleshoot and repair:
  • Electrical systems
  • HVAC and refrigeration
  • Plumbing and mechanical systems
• Carry out minor civil works (painting, carpentry, finishing)
• Multi-skilled in maintenance across MEP systems and general building works

4. Emergency Response & On-Call Duties

• Act as first responder for all technical emergencies, including:
  • Power failure
  • Fire system activation
  • Water leakage / flooding
• Participate actively in the Emergency Response Team (ERT)
• Remain available beyond shifts for urgent breakdowns when required
• Execute safe isolation procedures (Lockout/Tagout)

5. Health, Hygiene & HACCP Compliance

• Ensure all engineering systems in kitchens, food preparation, and storage areas comply with HACCP standards
• Maintain hygiene-focused systems such as:
  • Kitchen ventilation & exhaust (grease control, airflow balance)
  • Drainage and waste water systems
  • Cold room temperature stability
• Support Food Safety teams during audits and inspections
• Ensure no engineering-related risk to food safety or hygiene standards

6. Shift Ownership & Reporting

• Take full responsibility of engineering operations during assigned shift
• Maintain accurate:
  • Logbooks
  • Incident reports
  • Shift handover documentation
• Communicate critical issues clearly to the next shift and supervisors
• Daily activity reporting and cross-shift communication are essential

7. Technical Expertise & Multi-Skilling

• Demonstrate strong working knowledge across:
  • Electrical systems
  • HVAC & refrigeration
  • Plumbing
  • BMS (Building Management Systems)
• Read and interpret technical drawings, schematics, and manuals
• Operate and calibrate gauges, meters, and control systems
• Advanced troubleshooting and multi-disciplinary skills are expected

8. Inventory & Resource Control

• Monitor spare parts and consumables
• Initiate requisitions to maintain operational readiness
• Ensure proper handling and storage of tools and materials

9. Safety, Compliance & Standards

• Adhere strictly to:
  • Safety procedures
  • Fire and life safety standards
  • Local authority regulations
• Identify and report hazards, risks, and non-compliance issues
• Ensure proper use of PPE and safe work practices

10. Team Collaboration & Informal Leadership

• Coordinate with other departments to minimize operational disruption
• Support and guide junior technicians when required
• Contribute to a culture of accountability, responsiveness, and precision

11. Continuous Improvement & Innovation

• Identify opportunities to improve:
  • System efficiency
  • Energy consumption
  • Maintenance practices
• Participate in demonstrations, technical briefings, and cross-department initiatives
• Suggest and implement practical improvements that enhance guest comfort and operational reliability

QUALIFICATIONS & EXPERIENCE

Education

• Diploma or Degree in:
  • Mechanical / Electrical / Building Services Engineering
    (Technical certification or vocational training accepted in luxury hospitality environments)

Experience

• Minimum 3–6 years in engineering or maintenance operations
• Prior experience in 5-star hotel or luxury property preferred
• Exposure to:
  • Plant room operations
  • Guestroom maintenance
  • BMS systems

Technical Skills

• Strong troubleshooting capability across MEP systems
• Knowledge of:
  • Preventive maintenance systems
  • Energy management practices
  • Building automation systems (BMS)
• Ability to read and interpret technical drawings and manuals

Communication & Language

• Strong verbal and written communication skills
• Ability to:
  • Interact professionally with guests
  • Prepare reports and logs accurately
• Fluency in English (mandatory)
• Arabic or additional languages preferred in Middle East operations

Behavioral Competencies

• High level of responsiveness and accountability
• Ability to work independently under pressure
• Strong problem-solving and decision-making skills
• Detail-oriented with a proactive mindset

Training & Development Capability

• Ability to share technical knowledge with peers
• Participate in training sessions and safety drills
• Support onboarding of new technicians

Health, Safety & Compliance Knowledge

• Understanding of:
  • HACCP requirements (engineering-related aspects)
  • Fire and life safety systems
  • Safe work practices and risk assessments

Other Requirements

• Flexibility to work shifts, weekends, and holidays
• Physically capable of handling engineering tasks

Willingness to be on-call and respond to emergencies at any time

Located along Saudi Arabia's west coast on the Shura Island, the new Rosewood hotel and residences will be part of The Red Sea destination. Poised to be one of Saudi Arabia's top cultural and lifestyle hubs, the development is comprised of a stunning marina offering a yacht club, commercial retail and dining options, as well as an 18-hole championship golf course. The development will boast 149 guest rooms and suites, alongside elevated dining offerings including three restaurants, two lounges, a signature Manor Club and a central hub featuring authentic eateries. Additional recreational spaces will include event pavilions and Asaya, Rosewood's integrative well-being concept consisting of seven treatment rooms, a gym, two movement studios and a yoga pavilion.