Duty Manager

Job Title: Duty Manager

Fakeeh Care Entity: DSFH-R

Division: DUTY MANAGERS

Department: DUTY MANAGERS

Skills and Abilities:

- Must be clearly able to communicate with patients and their families, physicians

and non-medical staff.

- Should possess good organizational skills and be able to work in high stress

situations.

Experience:

- Minimum of 1 year of administrative experience in administrative activities for

MBBS.

- 5 years of experience in managerial / supervisory role for non-physicians.

Education:

Bachelor’s degree in medicine / Non physicians with health care management

qualifications / Healthcare worker (Allied Health, Nurse) with administration

experience.

Key Responsibilities and Duties:

1. Serves as Duty Manager of the Inpatient & Outpatient Services Departments. Supervises, coordinates and

monitors the health care provided in the departments to promote efficient and effective delivery of quality

health care.

2. Compliance in daily report in writing to the management / officers and daily phone report to the CEO

personally or his designee.

3. Ensures daily reporting of operational notes including census and codes, admission in critical areas, and any

other issues requested by the CEO or his designee, including security and safety guidelines, ethical guidelines,

and delays in maintenance (within the Fakeeh Health Care facility premises and to / from external facilities).

4. Provides direction and control over all inpatients & Outpatient departments/units activities during assigned

period.

5. Communicates with company’s approval office regarding any insurance patient or finance for cash issues.

6. Communicates with other healthcare facilities for transfer patients from / to Fakeeh Health Care facility and

coordinating with EMS regarding the transportation process.

7. Takes immediate actions with lifesaving cases admitted in ER after medical justification from the treatment

physician.

8. Coordinates with the security department to report traffic accidents brought to the Fakeeh Health Care

facility, suspicious patient conditions, and confirmed suicide attempts to MOI.

9. Aligns with Medical Chairpersons, Medical Staff of Inpatient Services, and other staff to coordinate

healthcare delivery and implement Fakeeh Care policies and procedures as needed.

10. Maintains frequent contact with patients and their families to solve problems and assure their satisfaction in

coordination with the patient experience department.

11. Externally, maintains contact with companies and outside doctors dealing with the Fakeeh Health Care

facility, local authorities as assigned and needed (MOH, insurance companies).

12. Ensures the implementation of all Fakeeh Care policies and procedures during the assigned period.