Duty Manager

preferably lady

willing to join anytime

• Guest Services & Satisfaction:
• Provide prompt, caring, and helpful assistance to guests.
• Handle guest complaints and resolve issues quickly and efficiently.
• Promote a hospitable image and ensure all guest needs are met.
• Operations Management:
• Oversee the smooth running of all hotel/villa operations during their shift.
• Coordinate between departments like Reception, Housekeeping, Maintenance, and Food & Beverage.
• Conduct regular walk-arounds to check standards and address issues.
• Staff Supervision & Leadership:
• Supervise and guide staff, ensuring they perform well.
• Assist with staff training and development.
• Manage shift schedules and direct workflow.
• Administrative & Financial Duties:
• Monitor budgets and ensure adherence to financial plans.
• Handle paperwork, office tasks, and reporting.
• Ensure compliance with all hotel policies and legal requirements.
• Emergency & Security:
• Act as the main point of contact for emergencies or security issues.
• Ensure safety protocols are followed and respond to incidents.

Job Type: Full-time