Urwah Admin

Nordic Holdings

Job Overview The Front Office Manager plays a critical leadership role in overseeing the overall functionality, safety, and profitability of a hotel/Villa property. This includes ensuring excellence in facility maintenance, asset management, financial performance, guest satisfaction, and regulatory compliance. The Operations Manager is responsible for maintaining the physical integrity and operational efficiency of the property while aligning with the brand&rsquo;s service standards and strategic goals.Duties<ul><li>Oversee the full scope of day-to-day operations of the property, including front office, housekeeping, maintenance, food &amp; beverage, security, and guest services.</li><li>Ensure all hotel systems such as HVAC, elevators, plumbing, electrical, and fire &amp; life safety systems are in optimal working condition.</li><li>Develop and implement preventive maintenance schedules and conduct regular inspections to assess the status of physical infrastructure and equipment.</li><li>If required collaborate with external contractors and vendors for facility upgrades, landscaping, pool maintenance, pest control, and capital improvement projects.</li><li>Maintain property records, maintenance logs, warranty documents, and service contracts in an organized and accessible manner.</li><li>Supervise daily operations to ensure high standards of service and guest satisfaction.</li><li>Assist in preparing and managing operational budgets, capital expenditure plans, and maintenance forecasts.</li><li>Monitor daily operating expenses and identify opportunities for cost savings and efficiency improvements.</li><li>Ensure utility consumption is optimized and managed sustainably.</li><li>Manage inventory and procurement of maintenance materials, equipment, and hotel supplies within budget constraints.</li><li>Monitor daily operating expenses and identify opportunities for cost savings and efficiency improvements.</li><li>Ensure utility consumption is optimized and managed sustainably.</li><li>Manage inventory and procurement of maintenance materials, equipment, and hotel supplies within budget constraints.</li><li>Lead and motivate a diverse team, fostering a positive work environment.</li><li>Oversee human resources functions including recruitment, training, and performance management.</li><li>Develop and implement operational policies and procedures to enhance efficiency.</li><li>Manage inventory and procurement processes to ensure adequate supplies are available.</li><li>Address guest inquiries and concerns promptly, ensuring a high level of customer service.</li><li>Collaborate with other departments to ensure seamless operations across the organisation.</li><li>Monitor financial performance and assist in budget preparation.</li></ul>Qualifications<ul><li>Proven experience in a managerial role within the hospitality or hotel industry.</li><li>Strong leadership skills with the ability to supervise and inspire a team.</li><li>Excellent guest services skills with a focus on customer satisfaction.</li><li>Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests.</li><li>Knowledge of human resources practices is an advantage.</li><li>Strong organisational skills with attention to detail.</li><li>Ability to work in a fast-paced environment while managing multiple priorities.</li></ul>If you are passionate about hospitality and possess the necessary skills to excel as an Operations Manager, we encourage you to apply for this exciting opportunity.Job Type: Full-timePay: BD400.000 - BD500.000 per month

Front Office Manager - Hotel/Villa Property

Job Summary The Public Relations Officer is responsible for managing and enhancing the public image of the organisation. This role involves developing effective communication strategies, engaging with various stakeholders, and ensuring that the organisation's message is conveyed clearly and positively. The ideal candidate will possess excellent communication skills, be bilingual or multilingual, and have a strong ability to analyse data to inform PR strategies.Responsibilities<ul><li>Develop and implement public relations strategies that align with the organisation's goals.</li><li>Create engaging content for press releases, social media, and other communication channels.</li><li>Manage media relations, including responding to inquiries and arranging interviews.</li><li>Conduct data entry tasks related to PR campaigns and stakeholder engagement.</li><li>Analyse public perception and media coverage to adjust strategies as necessary.</li><li>Utilise upselling techniques when promoting events or initiatives to enhance participation.</li><li>Maintain a professional phone etiquette when communicating with stakeholders and media representatives.</li><li>Collaborate with internal teams to ensure consistent messaging across all platforms.</li></ul>Qualifications<ul><li>Proven experience in public relations or a related field is preferred.</li><li>Excellent communication skills in both English and Spanish; additional languages are an advantage.</li><li>Strong analytical skills to assess the effectiveness of PR campaigns and strategies.</li><li>Proficient in data entry with attention to detail.</li><li>Demonstrated ability to engage with diverse audiences effectively.</li><li>Familiarity with social media platforms and their role in public relations is beneficial.</li><li>A proactive approach to problem-solving and a passion for enhancing public perception of the organisation.</li></ul>Job Type: Full-timePay: BD400.000 - BD500.000 per month

Bahraini-PRO (Public Relation Officer)

Job Summary We are seeking a dedicated and enthusiastic Head of Guest Experience to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills and a passion for hospitality, as well as the ability to handle guest inquiries and resolve issues efficiently.Responsibilities<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures.</li><li>Provide information about hotel amenities, services, and local attractions to enhance the guest experience.</li><li>Handle guest inquiries and complaints with professionalism and courtesy, ensuring swift resolution.</li><li>Maintain accurate records of guest bookings and manage reservations using hotel management software.</li><li>Collaborate with other departments to ensure seamless service delivery throughout the hotel.</li><li>Uphold high standards of cleanliness and organisation in the front desk area.</li><li>Assist with phone calls, providing information and taking reservations while demonstrating excellent phone etiquette.</li></ul>Qualifications<ul><li>Previous experience in a hotel or hospitality environment is preferred.</li><li>Bilingual or multilingual capabilities are highly desirable to cater to a diverse clientele.</li><li>Strong interpersonal skills with a focus on guest services and satisfaction.</li><li>Ability to work effectively in a fast-paced environment while maintaining attention to detail.</li><li>Proficient in using computer systems and hotel management software is an advantage.</li><li>A friendly disposition with a passion for providing outstanding customer service. Join our team as a Guest Service Agent, where your contributions will create memorable experiences for our guests!</li></ul>Job Type: Full-timePay: BD300.000 - BD400.000 per month

Head of Guest Experience

OPERA SYSTEM KNOWLEDGEHOTEL EXPERIENCE<ul><li>nsure the smooth running of service when you are on duty.</li><li>Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.</li><li>Be flexible in assisting around the Hotel in response to business and guest needs.</li><li>Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.</li><li>Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.</li><li>Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.</li><li>Assist in the training and induction of new staff in conjunction with the Heads of Department.</li><li>Ensure the security of the hotel, stocks and keys at all times whilst on duty.</li><li>Assist the Operations manager in complying with legal obligations in relation to Health &amp; Safety. Ensure that risk assessments are carried out and reviewed regularly.</li><li>Identify and report maintenance requirements/hazards in the workplace.</li><li>Assume responsibility whilst on duty for any emergency situations in line with procedures.</li><li>Attend any training meetings as required.</li></ul>Job Type: Full-time

DUTY MANAGER

Job Overview: We are seeking a reliable and detail-oriented Swimming Pool Technician to join our team. The successful candidate will be responsible for the maintenance, repair, and service of swimming pools and related equipment. The role involves both indoor and outdoor pools, ensuring water quality, cleanliness, and the overall functionality of pool systems.Key Responsibilities:<ul><li>Perform routine maintenance of swimming pools, including cleaning, vacuuming, and skimming debris from pool surfaces.</li><li>Test and balance water chemistry, ensuring proper chemical levels for safe swimming conditions (e.g., chlorine, pH, alkalinity).</li><li>Inspect, repair, and maintain pool equipment such as pumps, filters, heaters, and lighting systems.</li><li>Conduct routine inspections of pool structures (tiles, liners, decking, etc.) for damage and wear.</li><li>Provide pool owners and managers with reports on maintenance needs and water quality.</li><li>Handle and safely store chemicals required for pool maintenance.</li><li>Assist in the installation and replacement of pool equipment as needed.</li><li>Respond to emergency pool maintenance requests promptly.</li><li>Maintain a clean and organized service vehicle and equipment.</li><li>Adhere to all safety protocols and industry standards.</li><li>Educate customers on proper pool maintenance and usage.</li></ul>Required Qualifications:<ul><li>Proven experience as a Swimming Pool Technician or similar role.</li><li>Knowledge of pool water chemistry and maintenance equipment.</li><li>Familiarity with pool pumps, heaters, filters, and other mechanical systems.</li><li>Ability to use diagnostic tools and troubleshooting techniques to identify and solve problems.</li><li>Understanding of safety standards and practices related to pool maintenance.</li><li>Strong physical stamina and ability to work outdoors in various weather conditions.</li><li>Good communication skills for interacting with customers.</li><li>Valid driver&rsquo;s license and clean driving record.</li></ul>Preferred Qualifications:<ul><li>Certification from a recognized pool maintenance organization (e.g., Certified Pool Operator (CPO) or equivalent).</li><li>Experience with both residential and commercial pool systems.</li><li>Basic knowledge of plumbing and electrical systems related to pools.</li></ul>Personal Attributes:<ul><li>Attention to detail and thoroughness in completing tasks.</li><li>Strong work ethic and reliability.</li><li>Ability to work independently and as part of a team.</li><li>Good problem-solving skills and adaptability.</li></ul>Job Type: Full-timePay: BD200.000 - BD220.000 per month

Swimming Pool Technician

WITH OPERA KNOWLEDGEHOTEL EXPERIENCE<ul><li>Train housekeepers on cleaning and maintenance tasks</li><li>Oversee staff on a daily basis</li><li>Check rooms and common areas, including stairways and lounge areas, for cleanliness</li><li>Schedule shifts and arrange for replacements in cases of absence</li><li>Establish and educate staff on cleanliness, tidiness and hygiene standards</li><li>Motivate team members and resolve any issues that occur on the job</li><li>Respond to customer complaints and special requests</li><li>Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves</li><li>Participate in large cleaning projects as required</li><li>Ensure compliance with safety and sanitation policies in all areas</li></ul>Job Type: Full-time

HOUSEKEEPING SUPERVISOR

5 STAR HOTEL EXPERIENCEOPERA SYSTEM KNOWLEDGEARABIC SPEAKINGWILLING TO JOIN IMMEDIATELYFront Desk Operations<ul><li>Greet and welcome guests warmly upon arrival.</li><li>Handle check-in and check-out procedures efficiently.</li><li>Provide room keys, hotel information, and directions to rooms.</li><li>Manage room reservations and booking confirmations.</li><li>Update room availability in the hotel system.</li></ul>Guest Services<ul><li>Respond to guest inquiries and special requests.</li><li>Handle complaints or concerns professionally.</li><li>Arrange services such as wake-up calls, taxis, tour bookings, or restaurant reservations.</li><li>Provide information about hotel amenities, local attractions, and events.</li></ul>Administrative Tasks<ul><li>Operate hotel management software (PMS).</li><li>Process payments (cash, credit cards, etc.) and issue receipts.</li><li>Maintain daily reports on occupancy, guest arrivals, and financial transactions.</li><li>Answer phone calls, emails, and manage messages.</li></ul>Team Coordination<ul><li>Communicate with housekeeping and maintenance teams regarding room status or issues.</li><li>Report unusual situations, emergencies, or guest incidents to supervisors or security.</li></ul>Typical Qualifications:<ul><li>High school diploma or a degree in Hospitality, Tourism, or HRM is preferred</li><li>Previous experience in a hotel or customer service is an advantage</li><li>Willingness to work shifts, weekends, and holidays</li></ul>Job Type: Full-time

HOTEL RECEPTIONIST

Join Nordic Holdings and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.