Receptionists

Hotel Receptionists experience in 5 star hotel with opera cloud knowlege. Can start immediately

• Guest Services: Greet guests warmly upon arrival, handle check-in and check-out procedures, and encode room keys.
• Reservation Management: Manage room bookings, modifications, and cancellations via the hotel management system.
• Billing & Payments: Process payments, verify methods of lodging, and issue accurate receipts and invoices.
• Communication: Answer incoming phone calls and emails, transfer calls to rooms, and relay messages.
• Concierge Duties: Provide information about hotel amenities, local attractions, and transport options.
• Issue Resolution: Listen to guest feedback and professionally resolve complaints to ensure satisfaction.
• Departmental Coordination: Communicate with housekeeping and maintenance teams to ensure room availability and handle special requests.

Work Location: In person