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Front Desk Agent

  • taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer
  • checking in guests, allocating rooms and handing over keys
  • answering questions about hotel facilities and about local transport, places of interest and entertainment
  • using sales skills to promote additional hotel services and facilities
  • dealing with special requests, such as room service, taxi bookings or wake-up calls
  • passing on messages to guests and taking mail for posting
  • passing on any guests' problems to the appropriate member of staff
  • answering the phone, operating the switchboard and dealing with the email and mail
  • checking out guests, adding up their bills and taking their credit, debit card or cash payments.

Pay: BD180.000 per month

Experience:

  • Hotel Reception: 1 year (Required)
  • Opera PMS: 1 year (Required)

Work Location: In person

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