Reservation Agent

Reservation Agent: Join Our Team

We are seeking a dedicated and customer-focused Reservation Agent to join our dynamic hospitality team. The successful candidate will play a key role in delivering exceptional guest service by handling reservations efficiently, responding to guest inquiries, and supporting the overall reservations operation.

Key Responsibilities

• Manage daily reservation operations to ensure all inquiries and bookings are handled accurately and efficiently.
• Respond promptly and professionally to guest inquiries via telephone, email, and other communication channels in accordance with hotel standards.
• Process room reservations, modifications, cancellations, and special requests while ensuring data accuracy.
• Monitor reservation activity and assist in maximizing productivity and service levels.
• Prepare and maintain daily, weekly, and monthly reservation reports.
• Coordinate with Front Office, Sales, and other departments to ensure a seamless guest experience.
• Maintain accurate records and ensure all guest information is updated within the reservation system.
• Assist guests with information regarding hotel facilities, services, promotions, and local attractions.

Qualifications & RequirementsExperience & Skills

• Minimum 1–2 years of experience in reservations, front office, customer service, or a hospitality-related environment.
• Proficiency in reservation management systems and hotel property management software.
• Strong communication and interpersonal skills.
• Excellent customer service orientation with strong problem-solving abilities.
• High attention to detail and accuracy in data entry and record keeping.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
• Fluency in English (written and spoken) is required.

Education

• High School Diploma or equivalent required.
• Hospitality certification, diploma, or relevant training is an advantage.

What We Offer

• Competitive salary and benefits package.
• Professional development and career growth opportunities.
• A supportive and collaborative work environment.
• The opportunity to be part of a leading hospitality team committed to delivering exceptional guest experiences.

What is in it For you

Work with a diverse group of heartist. Be a part of Accor's prestigious team. Start your career with us and advance further your opportunities. Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the World!

If you are passionate about hospitality, enjoy interacting with guests, and thrive in a service-oriented environment, we would love to hear from you.

Pay: BD200.000 per month

Application Question(s):

• What is your Current Salary ?
• What is your Expected Salary ?
• What is your notice period if you are hired ?
• Why are you leaving your current position ?

Work Location: In person