Cluster Reservations Agent

• Answer phone calls and attend to guests' requests to book rooms or events at the hotel.
• Check on the internal booking system and make the booking for the guest.
• Obtain payment information and run credit/debit card payments when required.
• Assist guests with booking transport such as taxis and giving directions where required.
• Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.
• Send and receive emails and monitor the inbox for bookings.
• Take and manage online booking through the online booking system.
• Provide outstanding customer service to all guests at all times.
• Follow up with guests who may have had an issue with online or telephone bookings.
• Manage the booking schedule effectively.
• Arrange or rearrange dates with clients when there is no space for their selected dates.
• Ensure management and receptionist staff are kept up-to-date with bookings.

Pay: BD200.000 per month

Experience:

• Hotel Reservations : 1 year (Preferred)
• Opera Hotel PMS: 1 year (Preferred)

Work Location: In person