Duty Manager

Job Summary & Purpose:

To lead, inspire and motivate the store team to deliver highest level of customer service. To effectively manage the support departments of store operations focusing on operational efficiency: Store management includes Cashiers, Inventory, Customer Care, Visual Merchandising and Security for operational efficiency

Key Performance Areas (KPAs) & Principal Accountabilities:

1 Lead, inspire and motivate store teams to achieve top and bottom line targets

2 Monitor and review activities of all support functions against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency

3 Work closely with Area Manager / CM – Operations to develop and implement manpower plan and budget for the store

4 Work closely with the Area Manager to set targets for each category within the store and communicate targets to each team within the store

5 Ensure the store is operating as an independent profit center focusing on improving efficiency/productivity and the expenditure of the store

Achieving the store KPIs ATV, Conv., targeted penetration etc.

6 Work with Team Leaders to develop rosters that provide full coverage across all support departments

7 Collate training and development needs across the allocated area and follow up on training requirements to ensure store skills are adequately updated

8 Ensure the store is operating in line with standard operating procedures in order to prevent any losses through damage or pilferage and protect profits and feedback any recommended changes to the Store Manager for review and sign off before implementing

9 Work closely with the TL’s to review, monitor and track performance of each department on a daily, weekly and monthly basis

10 Ensure store layout is in line with store planograms and visual merchandising is in line with brand guidelines

11 Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager

12 Conduct regular team meetings with the teams to communicate performance, expectation, recognize good performance and communicate other business related updates

13 Ensure any store specific projects e.g. store maintenance or improvements are rolled out in store to time and to budget without interruptions to store operations and any delays are escalated to the Area Manager

14 Monitor and review support department performance and collate any specific development requirements to Store Manager

15 Handle any specific escalated customer queries

16 Training to store teams to enhance productivity & efficiency

Qualitative Requirements:

Experience (Yrs& Field) 3-5 Yrs of experience in Retail Sales including 2-3 years of people management

Educational Qualification Preferably Post Graduate – preferably an MBA

Professional Certifications Retail Management

Skills & Abilities Customer Focus, Result Orientation, Team Work, Leading People, Decision Making, Communication, Business Acumen, Problem Solving, Analytical Thinking