Duty Manager at InterContinental Dubai Marina Hotel & Residences

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Duty Manager.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role will include but not be limited to:

• Serve as the key point of contact for guests, handling requests and feedback with professionalism and empathy.
• Manage Front Office operations, ensuring seamless check-in, check-out, and guest service experiences.
• Maintain a visible presence in the lobby, creating lasting first impressions and memorable interactions.
• Manage guest challenges gracefully, delivering swift and satisfying resolutions.
• Monitor and oversee hotel operations during your shift, acting as the hotel’s management representative.
• Support and guide front office colleagues, fostering a culture of excellence, teamwork, and hospitality.
• Coordinate with Housekeeping, Engineering, and F&B teams to ensure guest needs are met promptly.
• Recognize and celebrate VIPs, repeat guests, and long-stay customers with personalized attention.
• Ensure accurate billing, cash handling, and adherence to company financial policies.
• Prepare daily reports summarizing guest feedback, operational highlights, and key follow-ups.
• Uphold brand standards and safety procedures to maintain the highest levels of guest satisfaction.
• Leverage system knowledge (Opera PMS, Microsoft Office) to keep operations efficient and smooth.
• Drive continuous improvement through observation, feedback, and proactive service solutions.
• Lead by example, whether greeting guests, solving challenges, or supporting your team under pressure.
• Represent the InterContinental brand with professionalism, passion, and genuine hospitality at all times.

Why you will love this job:

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for:

• A hospitality qualification or equivalent experience in a luxury hotel.
• At least 3–5 years in front office operations, including experience in a supervisory or managerial role.
• Excellent communication, leadership, and problem-solving skills.
• Fluency in English (other languages are a plus).
• A confident presence, guest-focused mindset, and flexibility to work shifts, weekends, and holidays.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.