Duty Manager (Hospitality)

Duty Manager (Hospitality Industry)

Location: Airport Residential Area, Accra

Employment Type: Full-Time

Experience Level: 3 to 5 Years

Job Overview

The Duty plays a critical role in ensuring the operational excellence of the company’s hospitality facilities, acting as the duty manager the role will be the backbone of our operational excellence to oversee the maintenance and functionality of our physical infrastructure, ensuring all systems from high-end guest rooms amenities to behind-the-scenes HVAC and life safety systems to operate at peak efficiency. The job goal is to provide a seamless, safe, and world-class environment for both our guests.

Key Responsibilities:

• Oversee the full operation and maintenance of all MEP and technical systems including electrical, plumbing, HVAC, elevators, generators, water pumps, fire protection systems, CCTV, and access control.
• Coordinate with Housekeeping and Front Office to prioritize guest room repairs and public area aesthetics, ensuring minimal disruption to the guest experience.
• Ensure the property adheres to all local and national health, safety, fire, and environmental regulations.
• Lead and manage multidisciplinary teams including engineering, maintenance, security, housekeeping, laundry, front desk and shared amenity operations (e.g., Sports area, café, gym, business lounge), ensuring they meet estate standards.
• Supervise and mentor maintenance staff by overseeing daily operations through structured technical task plans, inspection checklists, and routine quality audits, fostering a culture of high performance and guest-centric service.
• Monitor water meter readings, generate utility bills, coordinate distribution and follow up on payments in liaison with the accounts department.
• Maintain up-to-date resident records, parking allocations, and access control data with high accuracy.
• Ensure accurate documentation and timely reporting of operational issues, disciplinary actions, incidents, and service updates.
• Coordinate with the warehouse team to monitor inventory levels, approve item replacements, and track asset usage across departments.
• Liaise with external service providers and government authorities regarding compliance, permits, and inspections.
• Prepare and present regular performance reports, incident summaries, and operational insights for executive management or property owners.
• Uphold the estate’s brand image by maintaining all common areas, lobbies, corridors, and amenities in pristine condition and ensuring a premium living experience for residents.

Qualifications & Requirements:

• Education:  A bachelor’s degree in  Hotel and Hospitality Management, or equivalent Degree
• Experience:  Minimum of 3 to 5 years of duty management experience, in a 3, 4 or 5-star hotel environment.
• Strong technical knowledge of MEP systems in hospitality or residential estates
• Excellent reporting, documentation, and stakeholder coordination skills
• Strong knowledge of building automation systems, HVAC, and commercial plumbing.

·       Strong leadership, communication, and decision-making skills to manage teams and resolve issues under pressure.

·       Professional appearance and strong interpersonal skills

·       High level of organization, reliability, and attention to detail

Personal Qualities:

• A "guest-first" mentality with a calm approach in high-pressure or emergency situations.
• Excellent negotiation skills for managing external vendors and contractors.
• Ability to work flexible hours, including weekends or holidays, as required by the 24/7 nature of the hospitality industry.

What We Offer

•  Competitive salary and other benefits
•  Opportunity to gain hands-on experience in the Hospitality Industry
•  Professional growth and career development
•  Supportive and professional work environment