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We are seeking a highly skilled and motivated professional to join our Finance Pod as a Customer Support Services (CSS) Engineer specializing in Dynamics 365 Finance & Operations. This role is ideal for individuals with deep financial systems expertise and a passion for delivering exceptional support experiences.
Core Responsibilities:
• Deliver expert-level support for Dynamics 365 Finance modules, ensuring timely resolution of complex issues.
• Collaborate with cross-functional teams to drive product improvements and enhance customer satisfaction.
Required Experience:
• Financial Process Expertise: Strong command of GL, AP/AR, fixed assets, budgeting, cash flow, financial reporting, and compliance.
• D365 Finance Modules: Proficiency in General Ledger, Accounts Payable/Receivable, Cash & Bank Management, Fixed Assets, Budgeting, and Expense Management.
• Experience with chart of accounts, financial dimensions, tax setup, and localization features.
• Reporting & Analysis: Skilled in Management Reporter, Power BI, and native D365 reporting tools.
• Compliance: Familiarity with GAAP, IFRS, and regulatory documentation.
• Fixed Asset Management: Lifecycle management, depreciation, and disposals.
• Cash Management: Bank reconciliations, forecasting, and liquidity optimization.
• Multi-Entity Operations: Handling multi-currency, intercompany transactions, and consolidated reporting.
• System Integration: Experience integrating with banking systems, payment gateways, and planning tools.
• Security & Audit: Role-based access control, audit trails, and data privacy enforcement.
• Troubleshooting: Strong diagnostic skills, including trace file analysis and cloud ERP debugging.
🌟 Additional Domain Knowledge:
• Service Industries: Project accounting, procurement, pricing, resource/time/expense management.
• Human Resources: Organizational structures, absence policies, recruiting, and training workflows.
• Electronic Reporting: Legal configurations, formula design, and compliance reporting.
• Localization: Deep understanding of country-specific tax, banking, and legal reporting requirements.
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