Dynamics 365 Finance and Operations - Finance Support Engineer

We are seeking a highly skilled and motivated professional to join our Finance Pod as a Customer Support Services (CSS) Engineer specializing in Dynamics 365 Finance & Operations. This role is ideal for individuals with deep financial systems expertise and a passion for delivering exceptional support experiences.

Core Responsibilities:

• Deliver expert-level support for Dynamics 365 Finance modules, ensuring timely resolution of complex issues.

• Collaborate with cross-functional teams to drive product improvements and enhance customer satisfaction.

Required Experience:

• Financial Process Expertise: Strong command of GL, AP/AR, fixed assets, budgeting, cash flow, financial reporting, and compliance.

• D365 Finance Modules: Proficiency in General Ledger, Accounts Payable/Receivable, Cash & Bank Management, Fixed Assets, Budgeting, and Expense Management.

• Experience with chart of accounts, financial dimensions, tax setup, and localization features.

• Reporting & Analysis: Skilled in Management Reporter, Power BI, and native D365 reporting tools.

• Compliance: Familiarity with GAAP, IFRS, and regulatory documentation.

• Fixed Asset Management: Lifecycle management, depreciation, and disposals.

• Cash Management: Bank reconciliations, forecasting, and liquidity optimization.

• Multi-Entity Operations: Handling multi-currency, intercompany transactions, and consolidated reporting.

• System Integration: Experience integrating with banking systems, payment gateways, and planning tools.

• Security & Audit: Role-based access control, audit trails, and data privacy enforcement.

• Troubleshooting: Strong diagnostic skills, including trace file analysis and cloud ERP debugging.

🌟 Additional Domain Knowledge:

• Service Industries: Project accounting, procurement, pricing, resource/time/expense management.

• Human Resources: Organizational structures, absence policies, recruiting, and training workflows.

• Electronic Reporting: Legal configurations, formula design, and compliance reporting.

• Localization: Deep understanding of country-specific tax, banking, and legal reporting requirements.