E-Com Operations Specialist

Job Requisition ID: 160475

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Purpose:

The Ecommerce Operations Specialist is responsible for managing the day-to-day backend operations of our ecommerce platforms across multiple brands and markets. This includes handling order processing, coordinating fulfillment, resolving platform issues, and ensuring smooth system integrations between SAP and Shopify. The role also supports online merchandising activities and contributes to operational efficiency through automation tools (e.g., Power Automate) and data-driven reporting.

The ideal candidate is detail-oriented, technically proficient, and able to work collaboratively in a fast-paced ecommerce environment.

Key Responsibilities:

• Manage the end-to-end ecommerce order process (cancellations, returns, exchanges, refunds) across GCC markets.
• Monitor and troubleshoot integrations between SAP, Shopify, OMS, payment gateways, and 3PL systems; coordinate with IT to ensure uptime and data accuracy.
• Conduct daily QA checks to ensure site readiness, smooth navigation, and checkout functionality.
• Support online merchandising tasks, including product sorting, homepage scheduling, and campaign readiness.
• Prepare and maintain operational reports using BI tools (Power BI, Looker Studio, etc.) to track orders, returns, fulfillment, and issue resolution.
• Assist in creating workflow automation to streamline manual processes and improve efficiency.
• Collaborate with content, IT, customer service, and logistics teams to ensure seamless site operations.
• Participate in UATs, platform upgrades, and system enhancements with internal tech teams.

Requirements:

Experience

• 2–4 years in ecommerce operations or platform management.
• Familiarity with Shopify Plus and SAP (Retail, MM, or SD modules).
• Understanding of system integrations and API workflows.
• Experience with online merchandising.
• Ability to create reports and dashboards using BI tools.
• Exposure to automation tools like Power Automate is a plus.

Skills & Competencies

• Strong attention to detail and organizational skills.
• Technical understanding of ecommerce platforms and workflows.
• Comfortable with data analysis and reporting tools.
• Proactive problem-solver with a continuous improvement mindset.
• Strong communication and cross-team collaboration skills

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.