E-Commence Marketplace Operation Manager

Job Title: E-Commence Marketplace Operation Manager

Department: Sales – Omnichannel

Reports To: Nisan Davydov

Location: Onsite – Pakistan Office

Job Type: Full-time

About Chai Vision

Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC) brands across high-impact categories—from fitness and wellness to home, pet care, and supplements. We scale rapidly across platforms like Shopify, Amazon, Walmart, Target+, and TikTok Shop through a data-driven, community-first approach and a relentless focus on operational excellence and product-market fit.

Role Summary

The E-Commence Marketplace Operation Manager is responsible for ensuring the stability, accuracy, and performance of backend marketplace operations across Chai Vision’s omnichannel ecosystem. This role owns backend execution, compliance, and troubleshooting to guarantee that products are properly set up, remain in stock, and flow seamlessly across systems and marketplaces.

This role plays a critical part in enabling scalable growth by building reliable backend structures, reducing operational errors, and acting as the escalation point for marketplace-related issues. The ideal candidate thrives in systems-driven environments, enjoys hands-on problem-solving, and excels at turning complex backend challenges into actionable solutions.

What You’ll Do

Strategic Leadership & Oversight

Lead backend marketplace operations across multiple platforms, including (but not limited to) Walmart, Target+, Macy’s, Best Buy, eBay, Faire, Chewy, Temu, and others

Manage and develop a direct report, ensuring skill growth, accountability, and high-quality execution

• Serve as the primary escalation point for backend marketplace issues across the company

Execution & Optimization

Upload, configure, and maintain SKUs and product data across all marketplaces

Ensure listings are compliant, live, and optimized for performance and platform requirements

Maintain accurate inventory levels and feed integrity between Shopify, SellerCloud, and marketplace portals

• Set up and manage shipping, logistics, and return policies for new and existing marketplaces

Monitoring & Reporting

Run monthly returns reports, identify trends, and proactively escalate risks or recurring issues

Track backend performance metrics aligned with sales, compliance, and operational goals

• Provide leadership with insights on backend errors, suppressions, and system inefficiencies

Troubleshooting & Issue Resolution

Rapidly resolve listing suppressions, unpublished SKUs, pricing errors, and system sync issues

Partner closely with the Front-End Lead and technical teams to ensure smooth marketplace integrations

• Collaborate cross-functionally to address compliance requirements and technical fixes

Strategy vs. Execution Balance

• 30% Strategy: Process improvements, system optimization, escalation management
  
• 70% Execution: Hands-on backend operations, uploads, troubleshooting, reporting

Who You Are

Highly detail-oriented with strong organizational and problem-solving skills

Experienced in backend marketplace operations and platform compliance

Calm under pressure and adaptable in fast-moving operational environments

Collaborative, reliable, and accountable for issue ownership and resolution

Skilled at translating technical backend challenges into clear, practical solutions

• Passionate about building scalable systems that support teams and customers

Qualifications

3+ years of experience in ecommerce marketplace operations or backend systems management

Hands-on experience with marketplace portals and product data management

Strong understanding of inventory feeds, compliance rules, and SKU lifecycle management

Experience managing or mentoring at least one direct report preferred

• Advanced proficiency in spreadsheets and operational reporting

Tools You’ll Use

SellerCloud

Shopify (product and inventory feeds)

Marketplace portals (Walmart, Target+, Macy’s, Best Buy, Flip, Shein, Temu, eBay, Faire, Chewy, Etsy)

Excel / Google Sheets (reporting and analysis)

• Slack & Notion (communication and project management)

Why Work With Us

Join a fast-growing ecommerce company where your ideas matter and your growth is part of our mission. At Chai Vision, we’re scaling quickly, building boldly, and redefining what a modern ecommerce team looks like.

We move fast, collaborate deeply, and give our people the space and support they need to thrive. Along with a culture built on innovation and teamwork, we offer benefits that reward your hard work and fuel your growth.

What you can look forward to:

15 Paid time off/ Public Holidays / National Holidays

10 days of a flexible holiday schedule

Medical insurance

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Continued education opportunities

Holiday and birthday gifts—we celebrate our people

• A collaborative, high-energy environment with real room to grow

If you thrive in a fast-paced, execution-driven atmosphere and want to help scale ecommerce brands across global marketplaces, you’ll love working at Chai Vision.