E-commerce Accounting Specialist

Ecommerce Accounting Specialist

Ashley Furniture Industries | Arcadia, WI | Full-Time

About Ashley Furniture

At Ashley, we're driven by a Massively Transformative Purpose: to inspire the love of home and enrich the lives of those around us by being the most innovative and competitive furniture company on the planet. Our success is built on core values of Honesty & Integrity, Passion, Drive & Discipline, and Continuous Improvement.

The Opportunity

We're seeking an Ecommerce Accounting Specialist to join our Finance team in Arcadia, WI. This role is essential to managing ecommerce liabilities, accounts receivable, and ensuring exceptional customer service across our digital commerce operations.

As our Ecommerce Accounting Specialist, you'll manage the complete lifecycle of ecommerce financial transactions—from vendor payables and revenue share processing to customer account management and dispute resolution. You'll work cross-functionally with Treasury, Licensees, customers, credit card companies, and third-party financing partners to ensure accurate, timely financial operations.

This position offers the opportunity to develop expertise in both ecommerce accounting and customer service while contributing to month-end close processes and financial reporting.

What You'll Do

Ecommerce Liabilities & Vendor Management

• Run daily Vendor Transaction reports for Product and Revenue Share payables
• Reconcile Daily Export Files to the AS400 system
• Process weekly Inter-Company invoice payment requests through Treasury
• Review and resolve discrepancies in vendor transactions
• Run, review, balance, and process Revenue Share Reports and payment requests
• Reconcile Ashcomm D365 liabilities to AS400 AP Payables for Revenue Share and Product Invoices
• Complete month-end journal entries for Ashcomm Liabilities
• Reconcile inter-company liability accounts monthly

Licensee Relations & Support

• Respond to Licensee inquiries regarding Product and Revenue Share payments
• Provide supporting documentation as needed
• Document issues with Product and Revenue Share reporting and escalate appropriately
• Review requests, clarify with Licensees, and route to appropriate departments

Accounts Receivable Management

• Validate and research debit and credit balances with ability to correct as needed
• Balance customer payments daily
• Complete month-end journal entries related to collected payments
• Run and balance Accounts Receivable transactions
• Contact customers when funding is denied to arrange payment
• Turn accounts over to collection companies when necessary
• Review written orders for invoice/delivery address discrepancies to prevent fraud
• Coordinate with bank for credit checks with issuing banks

Customer Service & Dispute Resolution

• Respond to customer inquiries regarding orders, billing, and technical problems
• Handle credit card disputes for retail and ecommerce customers per standard procedures
• Work with credit card companies and third-party financing companies to resolve disputes
• Manage collection process for past due accounts
• Document system issues and escalate accordingly
• Maintain prompt, efficient, and accurate data entry
• Exhibit superior customer service in all interactions

Team Collaboration & Support

• Assist team members with customer issues and escalated calls
• Support backup coverage as needed
• Participate actively in departmental meetings, training, and education
• Assist with training other employees when needed

What You Bring

Education & Experience

• Associate Degree in accounting or related field (or equivalent work experience) - Required
• 3+ years of experience in accounting and customer service - Required

Core Competencies & Skills

Accounting Knowledge:

• Strong knowledge of basic accounting principles
• Experience with month-end close processes and journal entries
• Account reconciliation expertise
• Credit card processing knowledge

Technical Proficiency:

• Proficient in Microsoft Office Suite, especially Excel
• Experience with document management systems
• Computer literacy and internet navigation
• Ability to learn AS400 and D365 systems

Analytical & Problem-Solving:

• Strong attention to detail
• Analytical thinking and troubleshooting abilities
• Ability to identify and resolve discrepancies
• Handle multiple projects simultaneously within time constraints

Communication & Customer Service:

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Professional communication with customers, vendors, and co-workers
• Display empathy, understanding, and patience
• Respond professionally in difficult situations

Personal Attributes:

• Maintain strict confidentiality
• Effective time management and organizational skills
• Work independently and collaboratively in team environment
• Perform under strong demands in fast-paced environment
• Working knowledge of Continuous Improvement methodologies
• Demonstrate ethics, integrity, and trust

Schedule Expectations:

• Flexible and willing to work extended hours when necessary
• Standard business hours with occasional overtime during month-end close

Why Ashley?

Join a company that lives its values every day. At Ashley, you'll have the opportunity to:

• Grow Your Career: Develop expertise in ecommerce finance and accounting
• Make an Impact: Play a critical role in our digital commerce operations
• Continuous Learning: Participate in ongoing training and professional development
• Collaborative Culture: Work with diverse teams across finance, operations, and customer service
• Industry Leader: Be part of the world's leading furniture manufacturer and retailer

Ready to Join Our Team?

If you're detail-oriented, customer-focused, and passionate about accounting excellence, we want to hear from you. This is your opportunity to contribute to Ashley's continued success in ecommerce while developing your accounting career.

Apply today and help us continue our mission to inspire the love of home!

Ashley is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.