E-Commerce and Digital Operations Manager

We’re seeking a tech-savvy individual comfortable across many diigtal platforms in a low code and no code environment. The ideal candidate can move seemlessly between E-commerce systems like Shopify into formbuilding apps like Formstack and Hubspot, into Microsoft Power Apps and Power Automate.

This management level position that operates in full collaboration with our robust Marketing Department, will develop lead generation forms and websites, and design and oversee our E-commerce systems for ticketing for concerts, festivals, and other incredible live events.

This role blends operational oversight with digital systems management, automation, and marketing support. You’ll be the go-to person for creating and refining workflows, building efficient forms and processes, and ensuring our Shopify storefront provides an optimal point of sale experience for potential customers.

E-commerce & Platform Management

· Oversee daily operations of our Shopify stores, online forms, and various tools in the Microsoft 365 Suite.

· Monitor performance metrics and implement improvements to enhance customer experience and conversion rates.

· Collaborate with fulfillment and customer service teams to ensure smooth order processing.

Systems & Automation

· Build and maintain internal forms and workflows using Microsoft Forms, Formstack, Excel, Hubspot, and Power Automate.

· Develop automated solutions to reduce manual tasks across departments.

· Manage integrations between Shopify and other platforms (e.g., CRM, Microsoft 365, email marketing tools).

Digital Marketing Support

· Assist in executing email campaigns, promotions, and product launches.

· Coordinate with marketing to ensure accurate product listings, SEO optimization, and campaign tracking.

· Analyze traffic and sales data to support marketing decisions.

Strategic & Operational Leadership

· Identify bottlenecks and propose scalable solutions for e-commerce operations.

· Stay current with e-commerce trends, automation tools, and platform updates.

· Train team members on new systems and processes.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• E-commerce: 2 years (Required)

Ability to Commute:

• Chicago, IL 60602 (Required)

Work Location: In person