E - commerce Customer Support Executive

Responsibilities :

• Responsible for Handling Enquiries through various channels and provide relevant answers to customers through Live Chat, Phone calls, e-mail, WhatsApp messenger etc., regarding products and brand.
• Able to communicate concisely our company policies to the customer.  Assist clients for on-line orders.
• To co-ordinate between customer, merchandiser and designer to get the requirements of the customers and implement the same.
• Responsible for booking and follow-up with factory coordinator until the product gets dispatched.
• Working closely with the Merchandising teams and liaise with logistics to ensure on time products delivery to the customers.
• Responsible for informing merchandising for any E-Com Inventory updating
• Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
• Responsible for managing the Leads and converting them into Sales
• Responsible to update the Lead management Software with all the current Leads, Follow-up the dates and closing the same in coordination with the store team and the customers.
• Assist customers with after-sales service issues.
• Responsible for sharing promotions from the CLP platform through WhatsApp.
• Develop collaborative, positive working relationships with the retail front line sales personnel.

Requirements :

• Good Interpersonal skills & Excellent Communication Skills
• Personality & Grooming skill
• Excellent Customer service Skills
• Minimum 1 year experience in E commerce customer service

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person