E-Commerce Executive

Key Responsibilities

1. Ecommerce Storefront Management

• Manage and maintain the online storefront across platforms (website/marketplaces).
• Ensure accurate product listings, pricing updates, category mapping, and product visibility.
• Optimize product content (titles, descriptions, images, keywords) for better search ranking and user engagement.

2. Order & Inventory Coordination

• Coordinate with internal teams for inventory accuracy, stock updates, and order fulfillment.
• Monitor order flow, dispatch timelines, and delivery performance.
• Handle returns, replacements, and refund processes smoothly.

3. Customer Support & Experience

• Respond to customer inquiries via chat, email, and support channels.
• Troubleshoot issues related to orders, payments, and product information.
• Maintain high levels of customer satisfaction and quick turnaround times.

4. Digital Transactions & Online Operations

• Manage payment-related reconciliations and monitor transaction accuracy.
• Collaborate with finance and warehouse teams for smooth operational flow.

5. Ecommerce Performance Monitoring

• Track daily sales, performance reports, product performance, and platform insights.
• Generate weekly/monthly performance reports.

6. UX & Online Experience Enhancement

• Work with design and marketing teams to improve UI/UX elements such as product detail pages, navigation, customer reviews, and product categorization.
• Implement strategies to enhance customer engagement and conversion rates.

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, Ecommerce, or related field.
• 4–6 years of hands-on experience in ecommerce operations, preferably in retail or D2C brands.
• Strong understanding of online storefront management, digital transactions, and customer service.
• Proficiency in MS Excel, reporting, and data analysis.
• Strong communication skills and ability to multitask.
• Knowledge of SEO for product listings is a plus.

Interested candidates can share their resumes at : vishwanatha@lbs.work

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person