E-Commerce Executive

About Us

Our E-commerce team plays a crucial role in driving our online presence and ensuring a seamless shopping experience for our customers.

Role Overview

We are seeking a dynamic and results-driven Senior Ecommerce Executive to join our team at Prudential Biotech. In this role, you will lead ecommerce operations and strategic execution across multiple platforms. You will be responsible for enhancing the online customer experience, increasing conversion rates, and driving revenue growth. Experience in the healthcare industry, trading companies, and USA-based eBay operations is highly desirable, as the role involves working with regulated healthcare products and global marketplaces.

Key Responsibilities

Develop and Execute Ecommerce Strategy

• Design and implement ecommerce strategies aligned with business objectives
• Optimize product visibility and positioning using customer data and analytics
• Ensure compliance with healthcare product standards and guidelines

Platform and Marketplace Management

• Manage and enhance listings on platforms such as eBay (USA), Amazon, and the company website
• Maintain SEO-optimized, accurate content for healthcare-related products
• Utilize eBay tools such as Seller Hub and Promotions Manager for performance growth

Operations and Vendor Management

• Oversee order tracking, fulfillment, and smooth ecommerce operations
• Collaborate with domestic and international suppliers for inventory and restocking
• Apply trading company experience to manage global sourcing and documentation

Digital Marketing and Sales Growth

• Execute digital marketing campaigns across SEO, SEM, email, and social media
• Customize promotions for specific platforms (e.g., eBay sales events)
• Align ecommerce strategies with brand messaging and seasonal promotions

Customer Experience and Support

• Handle customer queries and order issues with professionalism and empathy
• Focus on healthcare-related purchases where trust and accuracy are essential
• Implement feedback processes to improve satisfaction and reduce returns

Analytics and Reporting

• Track KPIs including website traffic, sales conversion, and customer value
• Create performance reports using tools such as Google Analytics and eBay Seller Reports
• Present actionable insights and improvement recommendations to leadership

Cross-Functional Collaboration

• Work closely with IT, operations, marketing, and customer service teams
• Support platform upgrades, new feature rollouts, and process optimization

Required and Preferred Qualifications

• Minimum 2 years of experience in ecommerce, digital marketing, or online operations
• Proven track record of growing ecommerce sales and improving conversions
• Proficiency with platforms like Shopify, WooCommerce, WordPress, Magento, and eBay (USA)
• Strong analytical skills with experience in Google Analytics or Adobe Analytics
• Typing speed of 30–40 WPM

Preferred:

• Experience in healthcare or medical product ecommerce
• Background in a trading company with experience in sourcing, B2B logistics, and imports
• Familiarity with A/B testing, website optimization tools, and multi-channel sales promotions
• Experience in managing or mentoring teams across departments

Technical Skills and Tools

• Deep understanding of ecommerce analytics, dashboards, and performance metrics
• Working knowledge of HTML, CSS, JavaScript for ecommerce customizations
• Experience using CRM tools such as Salesforce or HubSpot
• Familiarity with marketing automation platforms for campaign management

Soft Skills and Cultural Fit

• Strong verbal and written communication skills
• Detail-oriented with excellent time and project management
• Innovative, solution-oriented mindset
• Ability to thrive in a fast-paced, collaborative work environment

Candidate Location Preferred

• North Delhi
• Pitampura

Job Type

• Full-time

Schedule

• Day shift
• Morning shift

Experience

• E-commerce: 2 year (Preferred)
• Total work: 3 year (Preferred)

Work Location

• In person

Job Types: Full-time, Permanent, Freelance

Work Location: In person