E-Commerce Experience Team Member

About The Job

We believe that our employees are the foundation of our success and the source of our strength. Our vision is to become Turkey's most valuable and preferred industrial company that champions equality in the workplace. Join us in shaping the future of the automotive industry at Ford Otosan!

What awaits you in this role?

We are currently looking for a E-Commerce Experience Team Member who will be in charge of building & managing e-commerce customer experience within Ford Türkiye Business Area. The position will be based on Sancaktepe, İstanbul.

What are we looking for in this position?

· Defining e-commerce customer journeys and use cases for Ford Türkiye Business area

· Defining business requirements for e-commerce customer experience and leading the Project management activities with related parties.

· Defining performance KPI’s(analytic, conversion, revenue, profit etc.) for e-commerce operation, closely tracking these KPI’s and coordinate, work together with related parties (sales, finance, accounting, information technologies etc.) to achieve these KPI’s

· Tracking the performance of Ford Second Hand web site channels.

· Preparing regular report outs about the project status to upper management

· Discuss the requirements and preparing the legal ground with legal team before and during implementing e-commerce operations

· Conducting regular benchmarks to follow the new experiences and e-commerce platforms

· Investigating improvements areas for e-commerce experience by taking feedbacks from Customer Surveys

· Managing the content and technological needs of Ford Second Hand web site, and coordinate related parties for implementation

· Investigate the Digital customer journeys of Ford Second Hand, identify the missing journeys and coordinate related parties for implementation

· Extending the variety of e-commerce customer journeys align with the brand communication strategy and upcoming products & services

Technical & Behavioural Skills and Competencies

· Accountable for providing detailed analysis for set of Key Performance Indicators (Advanced level)

· Communicate with multiple teams to gather information and provide management level summary (Advanced level)

· Proactively identifying root causes on KPI changes and provide analysis to management (Advanced level)

· Generate and maintain business decision specific reports, dashboards and analytical solutions using multiple AI/BI tools, Business Objects, and other sources (Intermadiate level)

· Strong leadership abilities and ability to influence others across functions

· Strong decision making capabilities; strong point of view and negotiation skills

· Advance Project management skills to coordinate cross functional teams

Role Location

• Relocate (need to live in Istanbul or Gebze for hybrid work)

When You Start Your Career In "Ford Otosan";

• We have hybrid working model and you can enjoy being part of an agile team.

• You'll become a member of Koç Pension Foundation

• You and your loved ones will enjoy the benefits of KoçAilem

• You'll choose the side benefits with Flextra

The only criterion evaluated in the recruitment and employment is suitability for the job; equal opportunity is provided without any discrimination.

What About Us?

Ford Otosan, being one of the top three exporting companies in Turkey since 2004, has achieved 13 consecutive years of automotive industry championship and is Turkiye goods product export champion for 9 years in a row. Ford Otosan operates in 4 main centers with its Gölcük and Yeniköy Plants in Kocaeli, Eskişehir Plant in Eskişehir, Sancaktepe R&D Center and Spare Parts Warehouse in İstanbul and Craiova Plant in Romania employs more than 20,000 people. Kocaeli and Eskişehir Plants are listed among Ford's 'Best Vehicle Production Centers' and Eskişehir is the only factory in Turkiye that can produce vehicles, engines, and powertrains in the same center.

Ford Otosan, standing out with its sensitivity regarding social responsibilities, also carries out several social responsibility projects in many fields including education, healthcare, culture, arts, and sports on “Future. Now” vision. Ford Otosan, also carrying out awareness studies on gender equality since 2013 with the understanding of "Equality at Work", became the only automotive and the first and only industrial company from Turkiye to be included in the Bloomberg Gender-Equality Index in 2021.

The building blocks of our new corporate culture, which we call “Dynamic Balance”, our values are mutual trust and respect, value each other and affection, openness to change and innovation, open and transparent communication.

A common culture brings us to a common sense and purpose, helps us to work in a positive atmosphere of trust, ties us closer and helps us to reach a stronger future all together.