E-Commerce Logistics Executive – Perfumes

Department: Supply Chain / E - Commerce Operations
Reports To: Head of Marketing & E- Commerce
Location: Dubai
Employment Type: Full-Time

Job Summary:

The E-Commerce Logistics Executive – Perfumes will manage all logistics and fulfillment operations for online perfume sales. This includes overseeing order processing, packaging, courier coordination, inventory tracking, and ensuring safe, timely deliveries to customers / affiliate partners/ marketers, tracking of returned items. Knowledge of DG shipping. The role demands attention to product handling (especially for fragile and liquid items), excellent coordination with warehouses and delivery partners, and a strong focus on customer satisfaction.

Key Responsibilities:

Order Fulfillment & Shipment Coordination

• Process online orders from e-commerce platforms (e.g., Shopify, Amazon, Noon other e-commerce affiliates).
• Ensure products are packed securely, adhering to perfume packaging and safety standards.
• Knowledge of DG shipping Guidelines
• Coordinate with warehouse teams for timely order dispatch and track delivery performance.
• Manage daily pick-up schedules with courier partners.

Courier & 3PL Management

• Liaise with courier partners (e.g.,Aramex. DHL, SPX) for delivery optimization, return reconciliations, invoice adjustments
• Monitor fragile shipment handling and ensure compliance with liquid transport regulations. DG shipments
• Resolve delays, damages, or lost shipment issues promptly. Reconcile costs and inventory
• Maintain service level agreements (SLAs) and track logistics costs.

Inventory Management

• Maintain real-time inventory across multiple online platforms.
• Coordinate with the warehouse for stock replenishment and SKU management.
• Assist in cycle counts and periodic stock audits to minimize discrepancies.

Returns & Replacements

• Handle return logistics and coordinate quality checks for returned perfumes.
• Ensure proper handling and restocking of sealed, undamaged items.
• Analyze reasons for returns and suggest process improvements.

Customer Satisfaction

• Customer outreach & management
• Customer Communication
• Customer Satisfaction surveys

cscInvoice, Data, Reporting & Optimization

• Vet Invoices through reconciliation with month reports – fulfilment/ returns/ lost or misplaced.
• Prepare regular reports on order volumes, courier performance, returns, and delivery timelines.
• Identify opportunities to reduce shipping costs and improve delivery efficiency.
• Support management with data-driven insights to enhance logistics performance.
• Analysis of costs/ shipping / optimisation

Qualifications & Skills:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 1–3 years of experience in e-commerce logistics (preferably in cosmetics, perfumes, or FMCG).
• Strong knowledge of logistics trends particularly AI systems
• Strong knowledge of logistics platforms (Aramex, DHL, FedEX etc.).
• Excellent Excel, data management skills and reporting skills.
• Understanding of perfume handling, storage, and packaging requirements.
• Strong communication, coordination, and problem-solving abilities.
• Detail-oriented, organized, and capable of multitasking in a fast-paced environment.
• Passion for smooth operations and great customer experiences.
• A proactive, organized, and Go-Getter mindset.
• Deft at prioritising tasks
• Team Worker

Key Performance Indicators (KPIs):

• On-time dispatch and delivery rate
• Cost per shipment and courier efficiency
• Return/replacement rate (RTO)
• Inventory accuracy
• Customer delivery satisfaction score

Job Type: Full-time

Pay: AED2,500.00 - AED4,000.00 per month