Find The RightJob.
E-Commerce Logistics Quality Assurance Manager
E-Commerce Logistics Quality Assurance Manager
ChaiVision · Onsite – Pakistan Office · Full-Time
Job Title: E-Commerce Logistics Quality Assurance Manager
Department: Operations – Logistics
Reports To: Head of Dropship
Location: Onsite – Pakistan Office
Job Type: Full-Time
Salary: $550–$600 USD/month
About Chai Vision
Chai Vision is a fast-growing eCommerce company managing a portfolio of direct-to-consumer (DTC)
brands across high-impact categories—from fitness and wellness to home goods, pet care, children's
products, outdoor products, kitchen essentials, and supplements. We scale rapidly on platforms like
Shopify, Amazon, and TikTok Shop through a data-driven, community-first approach and a relentless
focus on product-market fit.
The organization is driven by a data-informed approach to growth, disciplined operational execution,
and a commitment to delivering high-quality products and customer experiences at scale. Chai Vision
continues to invest in expanding its omnichannel sales strategy and retail presence worldwide,
offering team members the opportunity to contribute within a fast-paced, performance-oriented
organization focused on sustainable growth and long-term value creation.
Role Summary
The E-Commerce Logistics Quality Assurance Manager is responsible for ensuring the accurate and
timely delivery of all Direct-to-Consumer (DTC) orders across Chai Vision's growing portfolio of
brands. This role owns data validation, tracking audits, reporting, and dashboard creation for logistics
KPIs — enabling leadership and cross-functional teams to make data-driven decisions that improve
delivery performance and reduce costs.
As the logistics team's primary data and quality gatekeeper, the E-Commerce Logistics QA Manager
monitors 3PL and carrier performance, resolves tracking escalations, and provides strategic insights
that drive operational efficiency across domestic and international fulfillment channels. This is a
hands-on, execution-heavy role that combines analytical depth with process discipline to keep Chai
Vision's logistics engine running at peak accuracy.
What You'll Do
Performance Reporting & Data Integrity
- Build, maintain, and automate key logistics reports: Shipping Cost per Order, On-Time
Accuracy
- Conduct daily audits to identify and resolve missing tracking data, stalled shipments, and
- Own the 'source of truth' for all logistics KPIs presented to leadership
- Own the daily, weekly, and monthly cadence of data validation, report generation, and
Strategic Insight & Analytics
- Analyze logistics data trends to identify cost-saving opportunities, carrier performance issues,
- Provide data-backed recommendations to leadership on shipping optimization, carrier
- Track and report on key metrics including On-Time Delivery Rate (target >99%), Tracking
- Contribute to quarterly logistics strategy reviews, presenting data on cost and service trends
- Proactively identify and resolve tracking issues before they generate customer service tickets
- Collaborate with the Customer Service team to provide rapid resolution for complex delivery
- Monitor the performance of 3PL/fulfillment partners and carrier integrations, holding them
- Document and improve processes for data handling, reporting, and communication
- Provide Customer Service with clear, real-time visibility into shipment statuses for customer
- Supply Finance with accurate shipping cost data for reconciliation and budgeting
- Serve as the primary point of contact for tracking escalations across warehouse partners,
- Collaborate with Brand/Marketing teams on post-purchase communication updates and
Who You Are
- You are a data detective who finds satisfaction in solving tracking mysteries and ensuring
- You have 3+ years of experience in DTC/eCommerce logistics, supply chain operations, or
- You thrive on building systematic processes and reports that turn operational chaos into clear,
- You are hyper-organized and detail-obsessed, believing that flawless execution in logistics is
- You are a proactive communicator who bridges the gap between warehouse partners,
- You are adaptable and solution-oriented, capable of managing exceptions and outages with
- You have a deep understanding of DTC and omnichannel operations including carrier
Qualifications
- Bachelor's degree in Supply Chain Management, Logistics, Business Analytics, Data
- 3+ years of experience in eCommerce logistics, supply chain operations, or logistics data
- Strong proficiency in Excel / Google Sheets including pivot tables, formulas, and data
- Experience with BI/dashboard tools such as Power BI, Looker Studio, or Tableau
- Familiarity with shipping platforms (ShipStation, SellerCloud, GoFlow) and major carrier
- Experience working with 3PL/fulfillment partners and holding them accountable to SLAs
Tools & Systems
ShipStation · GoFlow · SellerCloud · Major Carrier Portals (USPS, UPS, FedEx, DHL) · 3PL/WMS
Portals · Amazon · Shopify · Walmart · TikTok Shop · Trackingmore · 17track · Power BI · Google
Looker Studio · Excel / Google Sheets · Microsoft 365 (Teams, Excel, SharePoint) · Monday.com
Why Work With Us
- 10 Paid time off
- 15 days of National/Public holiday schedule so you can celebrate what matters to you
- 5 Sick Leave
- Medical insurance
- Continued education opportunities to keep your skills sharp
- Holiday and birthday gifts — we celebrate our people
- A collaborative, high-energy environment where ideas become action
- Real room to grow as we scale
"If you thrive in a fast-paced, creative atmosphere and want to help grow ecommerce brands, you'll
love working here!"
Similar jobs
No similar jobs found
© 2026 Qureos. All rights reserved.