E-Commerce Manager

Job Title: E-Commerce Manager

ABOUT THE ROLE:

We are a luxury bridal company based in SoHo, New York, preparing to launch our new e-commerce platform on Woo-Commerce. Known for our refined craftsmanship, timeless design, and personalized service, we are expanding our presence to bring the brand’s beauty and artistry worldwide.

We’re seeking a proactive, detail-oriented E-Commerce Manager to lead the digital launch and oversee the daily

operations of our online shop. This is a hands-on role that combines digital strategy, systems management, and fulfillment. The E-Commerce Manager will oversee every stage of the online customer journey — from product setup and merchandising to order fulfillment and inventory control. This person will ensure our WooCommerce shop runs smoothly, efficiently, and always reflects the elegance and precision our brand is known for.

KEY RESPONSIBILITIES:

E-Commerce Management (WooCommerce / WordPress)

• Manage all aspects of the e-commerce site on WooCommerce, including product listings, imagery, pricing, and descriptions
• Oversee product categorization, metadata, and on-site navigation for an intuitive customer experience
• Coordinate product launches, updates, and promotional campaigns with the marketing and creative teams
• Maintain site performance and coordinate with developers or agencies for updates and troubleshooting
• Ensure the online storefront aligns with brand standards and provides a luxurious shopping experience
  
  

Order Fulfillment & Customer Experience

• Oversee daily order fulfillment from the SoHo studio — picking, packing, and shipping
• Maintain a polished, elevated packaging experience that reflects the brand’s aesthetic
• Liaise with shipping carriers (UPS, FedEx, DHL) and ensure timely delivery and tracking accuracy
• Handle returns, exchanges, and customer service inquiries with professionalism and care
• Develop and refine fulfillment workflows to ensure speed, accuracy, and customer satisfaction
  
  

Inventory Management

• Maintain accurate inventory levels across WooCommerce, studio, and warehouse
• Coordinate with production and vendors to manage restocks and new product arrivals
• Create and manage SKUs, product tracking, and reporting systems
• Monitor sell-through, inventory turnover, and backorders to inform forecasting
• Ensure data integrity between physical and online inventory
  
  

Analytics & Optimization

• Monitor site analytics, sales performance, and conversion metrics
• Generate reports to identify trends and opportunities for improvement
• Collaborate with marketing on digital strategies (SEO, email, and paid campaigns) to drive qualified traffic
• Recommend optimizations for user experience, conversion, and fulfillment efficiency
  
  

Qualifications

• 4+ years of experience in e-commerce management and operations (luxury, fashion, or bridal preferred)
• Strong knowledge of WooCommerce and WordPress, including product setup and backend management
• Experience with fulfillment logistics and inventory control
• Working familiarity with shipping systems (e.g., ShipStation, UPS/FedEx/DHL portals)
• Excellent organizational and analytical skills with a meticulous eye for detail
• Comfortable in a hybrid role — hands-on with products while also managing digital systems
• Collaborative and self-motivated with a passion for luxury service, design, and brand storytelling
  
  

Salary $110,000-$125,000