Ecommerce Manager

E-COMMERCE MANAGER

Mission

As E-Commerce Manager, you will be part of the Middle East Region, reporting to the Managing Director ME & WW Omnichannel Director. You will work closely with the Retail functions, being responsible for the following tasks.

Job responsibilities

Strategic Leadership & Vision:

Defining and leading the E-Commerce strategy for the ME zone, including cross-functional team leadership and collaboration. This involves developing the commercial calendar, digital strategies, and website supervision.

Forecasting & Planning:

Defining and managing sales forecasts for all ME E-Business activities.

Project Management & Innovation:

Proposing, coordinating, and rolling out E-Commerce projects (e.g., Ship from Store, NPS) within the zone.

Collaboration & Coordination:

Working closely with various departments, including Retail Merchandising, Supply Chain, CRM, and Customer Service, to ensure alignment and effective execution of strategies.

Business Optimization & Monitoring:

Monitoring website performance, managing stock strategies, developing online client strategies, and implementing anti-fraud measures to optimize business performance.

E-Commerce Development & Launch:

Defining and implementing E-Commerce zone launch strategies with zone teams.

E-commerce Operations:

Monitoring operations performance, ensuring strong collaboration with warehouse and store to maximize compliance with shipping policy and grant the best client experience.

Continuous Improvement:

Collaborating with Warehouse Team for business strategy application and service improvements. Monitoring NPS (Net Promoter Score) and implementing actions based on feedback.

Profile

• 3-5 years’ experience in Fashion/Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Strong customer service skills
• Excel, PPT, Power BI, Akeneo, Sales Force, Algolia.Goal
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent English