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E-Commerce Manager(D2C)

Industry, United States

Company Profile

Cooler Master is dedicated to providing the best solutions to customers and aims at exceeding customers’ expectations. The three cornerstones of our business philosophy are innovation, speed, and customer satisfaction.

Our headquarters is located in Taipei, Taiwan, and has its own manufacturing facilities in China and Taiwan and we have branch offices worldwide.

A career at Cooler Master provides meaningful opportunities to develop professionally, We're a diverse network of people driven by our shared ambition to shape a better future.

If you are a bright and high-energy professional, you will feel right at home because we look for and recognize individuals who can thrive in a forward-moving environment, and who can infuse our atmosphere with their own commitment to personal and corporate success. We are committed to creating unique and rewarding customer and employee experiences. Everyone has common goals and aspires to be their best.

Here, we have the ability to learn and grow at the speed of technology

Now is the time to define your future, and make it yours too.

This position is based in ou North America HQ located in city of industry CA 91748

Summary

Your primary purpose is to drive the growth and success of our cooler master online store website. You will leverage your expertise in e-commerce, digital marketing, and online sales to create and implement strategic initiatives that optimize our online store's performance and enhance its profitability. Your role is vital in ensuring that our digital presence aligns with our business objectives and effectively reaches our target audience and revenue growth.

Role & Responsibilities:

· Ecommerce Strategy Development:

· Develop and execute a comprehensive e-commerce strategy that aligns with the organization's goals and objectives.

· Identify growth opportunities, sales channels, and market trends to drive revenue and customer engagement.

· P&L accountability and business operation managerial experience

· Responsible for developing and managing budgets, forecasting sales, and analyzing financial performance

· Oversee the end-to-end supply chain process, ensuring timely procurement, production, and delivery of products

· Website Management:

· Oversee the in-house online store website, ensuring it is user-friendly, up to date, and optimized for a seamless customer experience.

· Collaborate with the web development team to implement necessary enhancements and improvements.

· SEM & SEO Expertise:

· Utilize your knowledge of Search Engine Marketing (SEM) and Search Engine Optimization (SEO) to improve website visibility and search engine rankings.

· Conduct keyword research and optimize web content for organic search performance.

· Paid Ad Campaigns:

· Plan, execute, and optimize various paid advertising campaigns, including Google Ads and other digital advertising platforms.

· Monitor campaign performance and adjust strategies to maximize return on investment (ROI).

· Analytics and Reporting:

· Utilize tools such as Google Analytics to track website performance, visitor behavior, and sales metrics.

· Generate reports and derive actionable insights to continually refine ecommerce strategies.

· E-commerce Platforms:

· Leverage your experience with Shopify platform to maintain and enhance the functionality of our online store.

· Ensure that the website is responsive, secure, and capable of handling transactions effectively.

· Customer Experience Enhancement

· Identify areas for improving the online shopping experience, from product discovery to checkout.

· Implement changes to enhance customer satisfaction and increase sales.

· fulfillment order

· Conversion Rate Optimization (CRO):

· Analyze user journeys, shopping cart abandonment, and other data to optimize the conversion rate on the website.

· Implement A/B testing and user experience improvements to drive conversions.

Inventory & Operations Management

Work closely with supply chain and inventory management teams to ensure sufficient stock levels and timely fulfillment.

Optimize order processing, fulfillment, and logistics to improve delivery times and customer satisfaction.

Collaborate with the customer service team to resolve any customer-related issues efficiently.

Qualifications:

●Expertise in Shopify platform management, including theme customization, app integrations, and performance optimization.

● Proven experience in growing in-house/company online store websites and driving ecommerce success.

●Expertise in SEM and SEO, with a track record of improving website search rankings and visibility.

●Proficiency in running various paid ad campaigns, particularly with Google Ads and other digital advertising platforms.

● In-depth knowledge of Google Analytics for performance tracking and reporting.

●Ability to manage and optimize product listings, pricing, and inventory levels to maximize sales.

● Strong attention to detail, with an appetite to dive into the weeds and willingness to work with Cross-Functional team members

● In depth knowledge in check out process and touchpoints of the customer journey

● You are entrepreneurial, flexible, and can roll up your sleeves to help pick up on work – no task it too small

Personal Characteristics

● Passion for Technology lifestyle and Gaming: A genuine passion for PC technology and gaming, translating into enthusiasm for promoting Cooler Master's products and solutions.

● Resilience: Resilient and unwavering in the face of PR challenges, with the ability to maintain composure under pressure.

● Collaborative: A collaborative and team-oriented approach to work effectively with cross-functional teams.

● Detail-Oriented: Attention to detail to ensure precision in PR materials and activities.

● Results-Driven: A results-oriented mindset with a dedication to achieving PR objectives.

● Enthusiastic: An enthusiastic attitude and genuine interest in PC technology and gaming to convey Cooler Master's value proposition effectively.

Position Details:

● Employment type: Full Time

● Base Salary: DOE.

● Yearend Bonus /profit Sharing

● Location: 908 Canada Ct city of industry CA 91748

What we offer to the right candidate /Benefits:

· Health Care Plan (Medical, Dental & Vision)

· Retirement Plan (401k)

· Life Insurance (Basic, Voluntary & AD&D)

· Paid Time Off (Vacation, Sick & Public Holidays& Floating Holidays)

· Cooler Master offers a comprehensive salary and incentive package for its employees.

· We offer a no-nonsense open business culture with informal direct lines of contact.

· We offer to the right employee, good career opportunities and advancement possibilities ensuring both personal growth and development to grow with the company

For more information, please visit :

https://www.coolermaster.com/

Disclaimer

Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Please note the job descriptions are intended to describe the general nature and level of work being performed by people assigned to the position. They do not cover all the details of skills, duties, or responsibilities required for the position. Thus, they are not to be construed as an exhaustive list of all skills, duties, and responsibilities required for personnel. All personnel may be required to perform duties outside of their normal responsibilities as instructed by management. Skills, duties and responsibilities may change at any time with or without notice. We are an E.E.O. employer.

Job Type: Full-time

Pay: $67,000.00 - $100,000.00 per year

Benefits: