E-commerce Marketplace Specialist

Role Overview

The E-commerce Marketplace Specialist will be responsible for managing and optimizing the company’s presence across leading online marketplaces including Amazon Vendor Central, Amazon Seller Central, and Noon Direct Fulfillment. This role requires a strong understanding of marketplace operations, listing management, pricing strategies, promotions, and performance optimization to drive online sales growth and ensure excellent customer experience.

Key Responsibilities
Marketplace Account Management

• Handle day-to-day operations of Amazon Vendor Central, Seller Central, and Noon Direct Fulfillment.
• Ensure accurate and optimized product listings with correct descriptions, images, pricing, and keywords.
• Monitor and maintain healthy account performance metrics, SLAs, and compliance with marketplace policies.

Product Listing & Content Optimization

• Create, update, and enhance product listings with SEO-friendly content.
• Optimize product titles, bullet points, A+ content, and images to improve visibility and conversion.

Inventory & Order Management

• Monitor stock levels and coordinate with supply chain/logistics to prevent out-of-stock situations.
• Oversee order processing, fulfillment, and shipment tracking across platforms.
• Manage returns and claims, ensuring smooth resolution of issues.

Pricing & Promotions

• Implement competitive pricing strategies to maximize sales and profitability.
• Plan and execute promotions, deals, and seasonal campaigns in coordination with the marketing team.

Data Analysis & Reporting

• Track sales, traffic, and performance metrics across platforms.
• Prepare regular reports and provide insights for management on revenue trends, product performance, and marketplace growth opportunities.

Customer Experience & Issue Resolution

• Address customer inquiries, reviews, and feedback in a timely and professional manner.
• Maintain high seller ratings and compliance with marketplace service standards.

Cross-Functional Collaboration

• Work closely with sales, marketing, supply chain, and finance teams to align marketplace strategies with overall business goals.
• Coordinate with marketplace account managers for new opportunities, promotions, and compliance updates.

Qualifications & Experience

• Education: Bachelor’s degree in Business Administration, Marketing, E-commerce, or a related field.
• Experience: 2–4 years proven experience managing Amazon Seller Central, Vendor Central, and Noon (or similar marketplaces).
• Hands-on knowledge of listing creation, catalog management, inventory handling, and fulfillment workflows.
• Experience in digital marketing, SEO, and e-commerce analytics is an added advantage.

Skills & Competencies

• Strong knowledge of Amazon and Noon marketplace operations and policies.
• Proficiency in MS Excel, Google Sheets, and reporting dashboards.
• Familiarity with digital marketing tools, SEO practices, and keyword optimization.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Strong communication, negotiation, and problem-solving skills.
• Ability to multitask and manage time effectively in a fast-paced environment.

Key Performance Indicators (KPIs)

• Growth in sales and revenue across marketplaces.
• Improved product ranking and visibility.
• On-time order fulfillment rate.
• Account health metrics (low order defect rate, high customer satisfaction).
• Successful execution of campaigns and promotions.

Job Types: Full-time, Permanent

Pay: AED2,500.00 - AED4,000.00 per month

Application Question(s):

• Can you walk me through your experience managing Amazon Seller Central, Vendor Central, and Noon Direct Fulfillment? Which one did you focus on the most?
• How many SKUs (products) have you managed across marketplaces in your previous role?
• What types of categories or products have you worked with online?
• Have you ever set up a new seller/vendor account from scratch? What steps did you take?
• Which tools or methods do you use for keyword research and SEO optimization on Amazon or Noon?
• Can you explain how you set competitive pricing for products across marketplaces?
• Suppose one of your best-selling products suddenly loses the Buy Box on Amazon. How would you investigate and fix the issue?
• Which reporting dashboards or tools have you used to analyze marketplace performance?
• How comfortable are you with using Excel/Google Sheets for bulk uploads, inventory tracking, or sales analysis?
• Do you have experience with Amazon Advertising (PPC campaigns) or Noon promotions? What strategies have worked for you?
• How do you stay updated with changes in Amazon/Noon policies and algorithms?
• What’s the most challenging issue you faced while handling marketplaces, and how did you solve it?

Education:

• Bachelor's (Required)

Experience:

• Amazon, Noon (or similar marketplaces): 2 years (Required)