E-Commerce Officer - Order Fulfillment

Job description:

Job Summary:We are looking for a detail-oriented E-Commerce Officer to manage the order dispatch process, ensure accurate documentation, and support smooth warehouse and vendor coordination. This role plays a key part in ensuring timely deliveries, quality assurance, and efficient procurement operations.

Key Responsibilities:

1. Waybill Management

• Generate accurate waybills for all outgoing dispatches and ensure proper documentation for each shipment.
• Verify that shipment details (quantities, SKUs, destinations) align with customer orders and dispatch schedules.
• Maintain organized digital and physical records of all waybills for tracking and audit purposes.

2. Dispatch Coordination

• Work closely with the warehouse team to ensure that all dispatches are prepared according to the waybills.
• Track dispatch progress and confirm completion of daily delivery schedules.
• Identify and resolve discrepancies between waybills, packing lists, and physical shipments before dispatch.

3. Quality Control

• Conduct thorough quality checks on all outgoing orders to ensure product accuracy, packaging standards, and presentation quality.
• Flag and report any damaged, missing, or incorrect items to the warehouse and relevant teams before shipment.
• Maintain quality control logs to ensure consistent performance tracking.

5. Documentation & Reporting

• Create, manage, and track Purchase Orders (POs) and Goods Received Notes (GRNs) for all incoming and outgoing shipments.
• Reconcile vendor invoices against GRNs and POs to ensure accuracy in procurement documentation.
• Prepare regular dispatch and procurement status reports for management review.

6. Cross-Functional Collaboration

• Liaise with the finance team for vendor payments, invoice verification, and reconciliation.
• Work with the customer service team to resolve order or dispatch-related issues promptly.
• Coordinate with logistics partners to ensure timely delivery of goods.

Requirements:

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
• 1–2 years of experience in dispatch coordination, logistics, or procurement (preferably in eCommerce or retail).
• Strong attention to detail and ability to handle multiple priorities efficiently.
• Excellent communication and coordination skills.
• Proficiency with Excel, ERP systems, or inventory management tools.

Location: Muhammad Ali Society, Karsaz Karachi
Office Timings: 9 am till 7 pm
Working Days: Monday to Saturday
Benefits: Medical Coverage (IPD for self, spouse and kids)

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month

Work Location: In person