E-commerce Operations Manager

he E-Commerce Operations Executive is responsible for managing day-to-day online business operations across marketplaces and company websites, ensuring accurate order processing, inventory control, timely dispatch, and seamless coordination with internal and external stakeholders to deliver an excellent customer experience.

Key Roles & ResponsibilitiesOrder & Marketplace Operations

• Manage daily order processing from marketplaces and D2C platforms
• Ensure accurate order confirmation, invoicing, packing, and dispatch coordination
• Monitor order status, deliveries, returns, and cancellations
• Handle RTOs, replacements, and refunds as per SOP

Inventory & Catalog Management

• Maintain accurate inventory across platforms to avoid overselling
• Coordinate with warehouse and supply chain teams for stock availability
• Update product listings, pricing, offers, and promotions
• Ensure correct product descriptions, images, and SKU mapping

Customer & Vendor Coordination

• Coordinate with customer support teams for order-related queries
• Liaise with logistics partners and marketplace support teams
• Address escalations related to delivery delays, damages, or stock issues

Reporting & Reconciliation

• Prepare daily/weekly/monthly sales and order reports
• Track marketplace performance metrics and penalties
• Support payment reconciliation and commission validation
• Maintain MIS reports for management review

Compliance & Process Adherence

• Follow marketplace guidelines, SOPs, and compliance norms
• Ensure adherence to SLAs, TATs, and quality benchmarks
• Support audits and process improvements

Skills & Competencies

• Hands-on experience with marketplaces (Amazon, Flipkart, Myntra, etc.)
• Strong knowledge of order lifecycle and e-commerce operations
• Proficiency in MS Excel (VLOOKUP/XLOOKUP, Pivot Tables preferred)
• Basic understanding of GST, invoicing, and reconciliation
• Good coordination and problem-solving skills
• Ability to manage multiple tasks under deadlines

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person