E-Commerce Operations Specialist

About the Company

Our Clientthe iconic Spanish footwear brand founded in 1975, with over 400 stores across 40+ countries. We are building the regional team in Dubai to support a growing portfolio of retail stores across the UAE, with new openings underway.

About the Role

You will own the end-to-end online order journey for GCC e-commerce operations — from the moment an order lands in the system to the moment it reaches the customer's door.

What You Will Do

• Monitor and manage all incoming orders from the web site for the GCC region through the ERP system (Nebim V3)
• Coordinate daily with our 3PL warehouse partner for order fulfilment — picking, packing, and dispatch
• Manage last-mile delivery operations and track shipments to completion
• Handle customer inquiries, complaints, returns, and exchanges professionally and promptly
• Ensure accurate stock availability is reflected online by monitoring inventory levels and flagging discrepancies
• Prepare daily and weekly operational reports using Excel — orders, shipments, returns, and open issues
• Liaise with the brand's global e-commerce and customer service teams
• Identify process improvements to enhance order accuracy, delivery speed, and customer satisfaction

What We Are Looking For

• 2–3 years of experience in e-commerce operations, order management, or online retail — preferably in fashion, footwear, or lifestyle
• Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP, reporting)
• Strong organisational skills and attention to detail
• Excellent written and spoken English; Arabic is a strong plus
• Experience with ERP/OMS systems; familiarity with Nebim or SAP is an advantage
• Comfortable coordinating across multiple stakeholders — warehouse, courier, brand HQ, customers
• Customer-first mindset with the ability to resolve issues calmly and efficiently
• Based in Dubai