E-Commerce Operations Supervisor

E-Commerce Operations Supervisor - Reef Holding

We're Hiring: E-Commerce Operations Superviso

rLocation : Riyadh, Saudi Arabi

aJob Type : Full-Tim

e
About Reef Holdin

g:Reef Holding continues to shape the future of digital retail in Saudi Arabia by blending operational excellence with innovation. We are currently seeking a proactive and detail-oriente d E-Commerce Operations Supervis or to join our dynamic team and lead the operational success of our online platform

s.
About the Ro

le:As an E-Commerce Operations Supervi sor, you will oversee day-to-day e-commerce activities, ensuring seamless order processing, logistics coordination, and a world-class customer experience. You’ll play a key role in aligning operational efficiency with strategic digital sales goa

ls.
Key Responsibilit

• ies:Order & Inventory Managem
• ent:Monitor and manage order processing from placement to deliv
• ery.Coordinate with supply chain and warehouse teams to ensure stock availabil
• ity.Supervise return and exchange processes to ensure a smooth customer experie
• nce.Customer Experience Optimizat
• ion:Oversee customer service operations and ensure timely resolution of inquiries and complai
• nts.Analyze customer feedback and implement enhancements to elevate the e-commerce jour
• ney.Logistics & Fulfillment Oversi
• ght:Coordinate with shipping providers to ensure timely and high-quality deliver
• ies.Monitor logistics KPIs and implement strategies for greater efficiency and accur
• acy.Operational Performance & Analy
• sis:Analyze daily and weekly performance reports to identify gaps and improvement opportunit
• ies.Drive process automation and cost-efficiency initiati
• ves.Cross-Functional Collaborat
• ion:Work closely with marketing to support campaigns and promotional launc
• hes.Collaborate with IT to resolve platform-related technical iss
• ues.Coordinate with finance on billing and payment reconciliati
• ons.Compliance & Quality Cont
• rol:Ensure all e-commerce operations adhere to company policies and local regulati
• ons.Keep up with evolving e-commerce laws in Saudi Arabia and ensure ongoing complia
• nce.Team Management & Developm
• ent:Supervise team performance, assign tasks, and ensure operational consiste
• ncy.Train and motivate team members on best practices and new syst

ems.
Qualificat

• ions:Bachelor’s degree in Marketing, E-Commerce, or a related f
• ield.Proven experience managing e-commerce operations, preferably in the Saudi ma
• rket.Strong understanding of inventory systems, logistics processes, and order manage
• ment.Excellent analytical skills and operational problem-solving capabili
• ties.Familiarity with logistics providers and shipping coordina
• tion.Fluent in Arabic; good command of English prefe
• rred.Strong communication and team leadership sk
• ills.Solid knowledge of local e-commerce laws and compliance requirem

ents.
Why Join Reef Ho

lding?Be part of a forward-thinking team driving digital transformation in Saudi retail. At Reef Holding, your operational insights will directly influence success and customer satisfaction in a fast-growing e-commerce land

scape.