E-Commerce / Shopify Store Expert

We are looking for a Junior E-Commerce / Shopify Store Expert responsible for handling day-to-day execution of online store operations. The role focuses on product management, store updates, basic marketing support, and assisting in order processing to ensure smooth performance of Shopify and/or WooCommerce stores.

Key ResponsibilitiesStore & Product Management

• Manage and update Shopify and/or WooCommerce stores.
• Upload and optimize product listings including images, titles, descriptions, size charts, and product details.
• Ensure product data is accurate, well-structured, and aligned with brand requirements.
• Maintain overall store presentation and basic user experience.

SEO & Tracking Support

• Assist in setting up and managing tracking tools such as Google Tag Manager, Google Search Console, Meta Pixel, and TikTok Pixel.
• Support SEO optimization for product and collection pages.
• Help monitor website traffic and basic performance metrics.

Digital Marketing

• Meta (Facebook/Instagram) and TikTok ad campaigns.
• Support audience targeting, ad setup, and basic campaign optimization.
• Help track campaign performance and report key insights.

Store Optimization

• Identify basic issues affecting store speed, layout, or user experience.
• Support improvements in website performance and conversion flow.
• Assist in simple A/B testing and CRO-related tasks.

Order & Operations Support

• Assist in order processing and confirmation.
• Coordinate with team for packaging, shipping, and courier follow-ups.
• Help track shipments and update order statuses.
• Support returns, exchanges, and refund handling.

Customer Support

• Respond to customer queries via chat, email, or phone.
• Provide basic support for order-related issues.
• Escalate complex cases to senior team members when needed.

Requirements

• Experience with Shopify and/or WooCommerce.
• Experience of product listing and e-commerce store operations.
• Strong experience of Meta Ads, TikTok Ads, and SEO
• Knowledge of tracking tools like GTM, Meta Pixel, and Search Console is an advantage.
• Good communication and organizational skills.

Work Location: In person