E-commerce Specialist

Title: eBusiness Support Specialist
Location: Remote role
Duration: 6+ months (Extension for the right candidate)
Pay Rate: $45.58/hr on w2.
Work Schedule + Time Zone: 8-5 EST

Job Summary:

Internal/External customer facing support whose overall responsibility will be to identify end-user concerns based on what is reported. The eBusiness Support Specialist will use software and web administration tools related to internal/external customer inquiries and experiences for Airgas eBusiness Solutions.

Essential duties: include the following. Other duties may be assigned.

Perform first level technical triage for eBusiness Solutions - typically on .com or SupplySync (punchout/digitally integrated) customers. This customer facing role will trouble shoot inquiries, issues and/or outages and will have responsibility for performing administrative duties included, but not limited to: completing registration activities, documenting information and processes, and completing tasks as assigned.

Required Education:

• B.A. / B.S. degree and/or 3 years of equivalent work experience
• SAP, Business Warehouse / Hybris knowledge, preferred

Required Length & Type of Experience:

• At least 3+ years of Customer Service experience, eBusiness/eCommerce preferred
• Demonstrated troubleshooting experience, especially involving internet browsers

Knowledge, Skills & Abilities:

• Critical thinking capability
• Excellent communications skills including the ability to actively listen, interpret directions and take appropriate action
• Performs exceptionally well under pressure and tight deadlines
• Must be able to tackle new assignments as they arise

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualification Examples:

Critical thinking capability

Excellent communications skills including the ability to actively listen, interpret directions and take appropriate action

Performs exceptionally well under pressure and tight deadlines

Must be able to tackle new assignments as they arise

Job Types: Full-time, Contract

Pay: $45.58 per hour

Application Question(s):

• Do you have experience working with SAP?
• Do you have recently experience with E-commerce company

Work Location: Remote