E-commerce Support

Job Title: E-Commerce Support
Company: Mercadoen123 LLC
Location: Doha, Qatar

Job Description:

Mercadoen123 LLC, a dynamic and fast-growing e-commerce company based in Doha, Qatar, is seeking a highly motivated E-Commerce Support professional to join our team. As an E-Commerce Support Specialist, you will be instrumental in providing exceptional customer service, troubleshooting technical issues, and ensuring a smooth shopping experience for our online customers. The ideal candidate should be tech-savvy, detail-oriented, and customer-focused with a passion for e-commerce.

Key Responsibilities:

• Provide prompt and courteous customer support via email, live chat, and phone to assist customers with their orders, inquiries, and technical issues.
• Troubleshoot and resolve issues related to product listings, payment processing, and shipping.
• Monitor order status and ensure timely fulfillment and delivery.
• Assist customers with product selection, returns, and exchanges, providing clear guidance through the entire process.
• Collaborate with the IT and Operations teams to identify and resolve website or system issues affecting the customer experience.
• Maintain accurate records of customer interactions, orders, and support cases in the company’s CRM system.
• Help manage and update product listings, including descriptions, prices, and availability.
• Assist in handling customer feedback, ensuring that concerns are addressed, and implementing improvements based on feedback.
• Perform regular checks to ensure the online store is functioning smoothly, and report any issues to the technical team.
• Assist with promotional campaigns and marketing efforts by providing support for online promotions, discounts, and customer inquiries.
• Provide insights on customer preferences and behavior to help improve the overall e-commerce experience.

Qualifications:

• High school diploma or equivalent; a degree in Business, Marketing, or a related field is a plus.
• Minimum of 1-2 years of experience in e-commerce support, customer service, or a similar role.
• Strong understanding of e-commerce platforms and online retail operations.
• Experience with e-commerce tools like Shopify, WooCommerce, or similar platforms is a plus.
• Excellent communication skills in English (Arabic is a plus).
• Strong problem-solving and troubleshooting abilities.
• Ability to work efficiently under pressure in a fast-paced environment.
• Attention to detail and ability to multitask.
• Customer-oriented with a positive and professional attitude.
• Basic knowledge of digital marketing or e-commerce trends is an advantage.

Additional Skills:

• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of CRM systems and customer support software.
• Familiarity with online payment gateways and shipping processes.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and supportive work environment.
• Employee discounts on products and services.
• Work in a fast-paced, innovative company with a focus on customer satisfaction.

الراتب المدفوع: QAR٠٫٠٠ لكل عام

موقع العمل: بشكل شخصي