E-commerce Support Manager

E-commerce Support Manager

Location: Karachi
Employment Type: Full-Time
Work Mode: Onsite
Working Days: Monday – Friday
Working Hours: 6:00 PM – 3:00 AM

Role Overview

We are looking for an experienced E-commerce Support Manager to oversee marketplace operations, optimize processes, and manage the end-to-end performance of online sales channels. The ideal candidate will have strong experience with Amazon, eBay, Shopify, and other e-commerce platforms, along with expertise in inventory management, data analysis, logistics, and marketplace optimization.

This role requires someone who can analyze marketplace performance, streamline operations, and lead a team to ensure smooth order processing, efficient inventory management, and consistent sales growth.

Key Responsibilities

• Manage and optimize operations across Amazon, eBay, Shopify, and other e-commerce platforms.
• Analyze marketplace data, sales trends, and customer feedback to identify growth opportunities.
• Oversee inventory management, order processing, and reconciliation to maintain accurate stock levels.
• Coordinate with logistics teams to ensure timely order fulfillment and delivery.
• Monitor marketplace performance metrics and seller ratings to maintain high operational standards.
• Develop and implement process improvements to enhance efficiency and reduce operational costs.
• Manage product sourcing initiatives including private-label product launches and supplier negotiations.
• Stay updated with marketplace algorithms, FBA guidelines, and industry trends to maintain competitiveness.
• Oversee advertising campaigns using tools such as Google Ads, Amazon Sponsored Products, and Facebook Ads Manager.
• Lead, mentor, and develop the support team to ensure high performance and operational excellence.

Required Skills & Expertise

• Strong experience with Amazon, eBay, Shopify, and other e-commerce CMS platforms.
• Proficiency in data analysis tools such as Excel, SQL, or BI tools for performance tracking and decision-making.
• Strong understanding of logistics processes, demand forecasting, and inventory reconciliation.
• Experience with inventory management systems and order management systems.
• Knowledge of e-commerce industry regulations, safety standards, and quality control practices.
• Ability to optimize workflows, reduce costs, and improve operational efficiency.
• Experience managing teams, including training, mentoring, and performance management.

Preferred Experience

• Experience in private-label product sourcing and product launches.
• Proven track record of increasing sales and improving marketplace performance.
• Familiarity with digital advertising platforms and marketplace marketing tools.

Job Type: Full-time

Pay: Up to Rs150,000.00 per month

Application Question(s):

• Are you comfortable in working hours?

Work Location: In person