E-Learning Support Specialist

Job Summary

We are seeking an E-Learning Support Specialist to provide technical and operational support for the organization's Learning Management System (LMS) and e-learning platforms. The ideal candidate will assist users, maintain course content, and ensure the smooth operation of online learning services.

Key Responsibilities

• Provide technical support for the Learning Management System (LMS).
• Assist users with course access, enrollment, and platform-related issues.
• Upload, organize, and maintain e-learning content.
• Monitor system functionality and troubleshoot technical issues.
• Coordinate with instructors and stakeholders to ensure smooth delivery of online learning programs.
• Generate reports on learner participation and system usage.
• Maintain user accounts and permissions.
• Prepare user guides and provide training on LMS features.
• Maintain documentation related to e-learning support activities.

Qualifications

• Bachelor's Degree in Educational Technology, Computer Science, or a related field.

Experience

• Minimum 3 years of relevant experience in E-Learning or Learning Management System (LMS) support.

Required Skills

• Learning Management Systems (LMS)
• E-Learning Platforms
• User Support
• Course Administration
• Content Management
• Technical Troubleshooting
• Report Generation
• Microsoft Office Suite

Soft Skills

• Communication
• Customer Service
• Problem-solving
• Teamwork
• Time Management

Pay: Rs1.00 per month

Work Location: Hybrid remote in Karachi Gulshan-E-Iqbal