E-Retail Channel Developer

ABOUT YOUR NEW JOB

The E-Retail Channel Developer is responsible for driving sales growth, service excellence, and operational efficiency across E-Retail channel. The role owns the end-to-end order-to-delivery process, ensures delivery in full and on time, minimizes returns, and delivers a best-in-class consumer experience. Additionally, the role builds channel strategy, recruits new consumers, enhances product mix, and develops loyalty programs to drive sustainable growth.

ABOUT YOUR NEW JOB RESPONSIBILITIES

Channel Growth & Sales Performance

• Drive E-Retail sales performance, achieving all relevant Key Business Indicators (KBIs) .
• Execute and implement channel activation strategies in line with the overall commercial plan.
• Identify and develop new business opportunities within emerging digital platforms to grow the consumer base.
• Build and execute E-Retail channel strategy, including assortment optimization, pricing, promotions, and consumer recruitment.

Operations & Service Excellence

• Own E-Retail operations end-to-end, from order placement to final delivery to customers.
• Ensure delivery in full and on time (DIFOT) while targeting zero returns through strong execution and quality control.
• Monitor service levels and continuously improve delivery performance and customer experience.
• Handle all operational and on-ground issues requiring intervention from internal support functions (Supply Chain, Finance, Trade Marketing, Quality, Collections, etc.).
• Identify new and innovative ways to recruit, engage, and retain consumers across digital touchpoints.

Cross-Functional Collaboration

• Collaborate with Trade Marketing to design and execute E-Retail specific campaigns and activations, to deliver the commercial strategy.
• Partner with Finance to monitor channel investments, control spend, and ensure profitability.
• Work closely with Insights and Digital teams to extract actionable recommendations and improve channel performance.

Reporting & Performance Management

• Prepare regular reports and presentations on channel performance, market trends, and competitor activities.
• Provide monthly and quarterly performance reviews, including insights, risks, opportunities, and future action plans.
• Track KPIs related to sales, service levels, delivery performance, returns, and consumer satisfaction.

ARE THESE YOUR SECERET INGRIDENTS

• Bachelor’s degree in Economics, Business, or equivalent education
• 1–2 years of relevant business experience
• Strong understanding of E‑Retail business models and end‑to‑end operational management
• Solid commercial acumen , supported by strong analytical, reporting, and data‑interpretation skills
• Consumer‑centric, results‑oriented mindset with a clear focus on service excellence , execution, and continuous improvement
• Proven ability to work cross‑functionally and manage multiple stakeholders effectively
• Excellent interpersonal, relationship‑building, and negotiation skills , with the ability to influence at multiple levels
• Strong problem‑solving capabilities with a hands‑on, execution‑driven approach and effective time management
• Experience in digital commerce, telesales, or last‑mile delivery is a strong advantage
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

HOW WE WILL SUPPORT YOU

You will have a buddy who will introduce you to the business, your daily routines during your onboarding period.

International career opportunities: As a large and expanding company, we offer unique opportunities for role changes and enriching experiences and capabilities, including cross-functional transitions and international assignments.

4 unique core values: Customer first, We over I, Make it simple and Deliver sustainably form the foundation of a robust culture that enables continuous and sustainable growth.

Competitive remuneration and social package

ABOUT YOUR NEW TEAM

We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.

We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.

We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds, and education. We are willing to take a risk on the people we believe in, even if they do not have the perfect experience. We have faith in what every person can be.

And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP."