Job Description Summary

As an Early Career Trainee - Field Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models.

Job Description

Responsibilities:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment,
• Completing Preventative Maintenance and Field Modification Instructions.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
• Managing vendors’ service delivery processes in compliance with GE HealthCare policies.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Identifies Sales opportunities, communicates to account team and assists in Account Sales visits.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

Required Qualifications:

• Bachelor's degree in Biomedical Engineering or Electronics Engineering.
• 1 - 2 years of Field Services experience is plus.
• Technical and analytical skills.
• Comprehensive knowledge the MRI, X-RAY and CT basics.
• Proficiency in English.
• Ability to work independently or in group.
• High work standards and quality.
• Ability to take initiative and motivated.
• Valid driving license.
• Plans and organizes work effectively.
• Strong communications, listening and interpersonal skills.
• Good Customer skills; deals tactfully and effectively with differences of opinion.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

As an Early Career Trainee - Field Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models.

Job location: Giza / Cairo

Additional Information