Ecommerce Component Engineer

POSITION SUMMARY

The eCommerce Component Engineer l eads development, verification, and validation of components for eCommerce Parts platform. Support offering and pricing development. resources and data to implement and create ecommerce platform for thermal parts. Work with various groups such as Parts, Engineering, Procurement, and others to ensure continuity between groups. Update, Revise, and Create Comprehensive Thermal Documentation. Evaluate summary reports including key metrics such as the most frequently ordered parts, order trends, and anomalies. Collaborate with engineering teams to evaluate and approve alternative components for obsolete parts, ensuring compatibility and performance. Collaborate with Supplier Quality and Supply Chain teams to qualify new suppliers, ensuring they meet the company's technical and quality standards. Provide training for internal and external teams (e.g., customer support, inventory management, product representatives) on using the new interface. Stay informed about new products, revisions, updates, and upgrades that may affect product operation. Other duties or projects as assigned.

RESPONSIBILITIES

• Develop backend processes and infrastructure to update parts database effectively for the eCommerce site.
• Maintain and update the eCommerce site with new and alternate components.
• Create and manage content related to parts, including part numbers, descriptions, images, specifications, and pricing.
• Support testing integration of backend systems with the front-end UI for seamless data flow and functionality.
• Work closely with the Offering team to support development of SKU and offerings.
• Update and maintain current parts document interfaces to ensure all information is current and up to date.
• Collect and maintain accurate details for online spare parts manuals, and unit spare kits.
Track part obsolesce and report affected product.

QUALIFICATIONS

• Minimum of four years mechanical technical degree. Mechanical Engineering degree preferred.
• Minimum of three years’ experience interacting with customers on a technical level required, field service experience a plus.
• Knowledge of and at least one year experience in Vertiv Thermal products.
• Knowledge of and at least one year experience in Thermal/HVAC industry. Familiarity with thermal products like compressors, motors, fans & blowers, etc.
• Ability to interpret and understand part specifications.
• Working knowledge of 3D modeling programs such as CREO and Solid Edge is a plus.
• Excellent writing and verbal communication skills.
• Excellent organizational and time management skills.
• Possess a positive attitude and flexibility in a rapidly changing environment.
• Detail oriented and self-motivated with the ability to work without direct supervision.
• Proficient PC skills including all Microsoft Office products and web-based technologies.
• Must be able to read and interpret electrical diagrams, piping drawings and blueprints.
• Strong skill sets: Communication skills, Customer service skills, troubleshooting skills, Safety procedures, Computer skills, Mechanical aptitude.
• Knowledge of legacy and current products.
Interpersonal Skills, Professional, Reliable, Team Player.

POSITIONS ELIGIBILITY REQUIREMENTS (travel, location, etc.)

10% travel may be required, work flexible schedules, and maintain valid driver’s license.

The successful candidate will reflect and embrace Vertiv’s Values and Behaviors:

OUR VALUES

• Acting Like an Owner
• Assuming Positive intent in all employee interactions
• Being passionate about your work
• Challenging yourself in personal development
• Being tireless in exceeding customer expectations
• Assisting others to be successful as a team
• Owning our own mistakes quickly
• Talking with people and NOT about them
• Creating a culture where people can be their best
  

OUR BEHAVIORS

• Be self-aware and learn
• Embrace the customer experience
• Think and act broadly
• Drive change and innovation
• Leverage diversity for organization effectiveness
• Foster collaborative relationships
• Take intelligent risks
  

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.