ECommerce Integration Solutions Specialist

Description

Job Title: Ecommerce Integration Solutions Specialist

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

We are seeking a highly motivated eCommerce Integration Solutions Specialist to support the delivery and expansion of global digital commerce capabilities. This role sits within the eCommerce and integration’s function and will play a key part in supporting enterprise customers, delivering product demonstrations, and helping explain procurement integration models including cXML and API-based integrations.

The ideal candidate combines strong communication skills with a solid technical understanding, enabling them to confidently engage with both business and technical stakeholders.

What you will do as an Ecommerce Integration Solution Specialist:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Key Responsibilities

• Customer Engagement Demonstrations
• Deliver engaging demonstrations of Zones’ global eCommerce portal and digital purchasing capabilities
• Clearly articulate platform functionality, including catalogue management, ordering workflows, and user experience
• Tailor demonstrations to enterprise customer needs across different regions and use cases

Procurement Integration Support

• Support discussions with customers integrating procurement platforms such as Coupa and SAP Ariba
• Explain integration models including:
• cXML PunchOut
• Hosted catalogues
• API-based order submission
• Assist in translating technical integration concepts into clear, customer-friendly language

Pre-Sales Solution Support

• Partner with sales and account teams to support customer opportunities involving digital commerce and integrations
• Help position Zones’ digital capabilities as part of enterprise solution offerings
• Support responses to customer questions, RFPs, and solution design discussions

Internal Collaboration

• Work closely with the global eCommerce team, integration specialists, and platform teams
• Support alignment between customer requirements and platform capabilities
• Assist in documenting common integration approaches and best practices

Enablement Documentation

• Develop and maintain demo environments and supporting materials
• Create customer-facing documentation and walkthroughs for portal usage and integration options
• Support internal enablement by helping teams understand eCommerce capabilities

What you will bring to the team:

Employees employed in the role of "Ecommerce Integration Solutions Specialist" shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making

Required Skills Experience Core Skills

• Strong communication and presentation skills, with the ability to engage both technical and non-technical audiences
• Confidence in delivering live demonstrations to customers
• Ability to explain technical concepts in a clear and structured way

Technical Understanding

• Basic to intermediate understanding of:
• eCommerce platforms (experience with Magento / Adobe Commerce is
• beneficial)
• APIs and system integrations
• cXML and procurement integrations (preferred but can be developed

Experience

• Experience in a customer-facing role (pre-sales, solutions consulting, or technical
• account support)
• Exposure to enterprise procurement platforms such as Coupa or Ariba is advantageous
• Experience working in digital commerce, SaaS, or integration environments is preferred

Key Attributes

• Strong interpersonal and stakeholder engagement skills
• Ability to operate in a fast-paced, evolving environment
• Proactive and eager to learn new technologies and integration models
• Detail-oriented with a structured approach to problem-solving

Success Measures

• Effective delivery of customer demonstrations
• Positive customer feedback on clarity of communication and solution understanding
• Increased adoption of digital commerce and procurement integrations
• Improved support for enterprise integration opportunities

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Job timings: 1:00PM – 9:30PM (Pk time)

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