Ecommerce Manager

Key Responsibilities:

• Develop and execute the e-commerce acquiring strategy, ensuring alignment with AFS’s overall business goals.
• Manage the full lifecycle of merchant acquisition — from prospecting to onboarding, integration, and after-sales support.
• Lead market research, identify competitive trends, and build strong relationships with merchants and partners.
• Coordinate with internal stakeholders (operations, risk, compliance, and technology) to ensure seamless implementation of payment solutions.
• Oversee and continuously improve the customer journey for e-commerce merchants.
• Ensure compliance with CBE and card scheme requirements (Visa/Mastercard).
• Prepare business and product requirement documents and manage the product roadmap for e-commerce acquiring.
• Lead and develop a high-performing sales and account management team.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in e-commerce, acquiring, or digital payments (experience in fintech or banking is preferred).
• Strong technical understanding of payment gateways, merchant onboarding, and integration processes.
• Proven track record in achieving growth targets and managing key accounts.
• Excellent communication, leadership, and stakeholder management skills.