eCommerce Manager - FT - N Charleston

Essential Duties and Responsibilities

• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains

same to meet CARF, Department of Labor and other regulatory standards.

• Analyzes online marketplaces and pricing strategies to ensure maximized profitability and sales with the

lowest possible costs.

• Leads E-commerce staff; see Supervisory Responsibilities below.
• Ensures compliance with established safety, security, sales, money handling, and record keeping

procedures and practices as outlined in the Standard Operating Procedures. Reports known or suspected
security and/or theft problems to the Manager, Retail Operations, Loss Prevention and the Vice President
of Donated Goods.

• Maintains the department budget to include sales, payroll and expense to revenue.
• Collaborates with the Marketing Department to create brand awareness and expanded customer reach via

display advertising, social media, mobile marketing and promotional activities.

• Executes routine social media selling events. Verifies that the quality and quantity of merchandise is

adequate to obtain sales and production quotas.

• Coordinates training of E-commerce staff and store staff to effectively identify collectable and/ or valuable

merchandise.

• Monitors shipments to ensure timely and accurate deliveries to maintain satisfactory thresholds with

various marketplaces.

• Monitors and resolves customer service issues including but not limited to returns and disputes.
• Ensures merchandise is priced in accordance with established standards.
• Occasional travel is required for business related activities.
• Must be able to respond to emergencies at any time as needed.
• Reviews sellers' information on shopgoodwill.com and all other marketplaces to ensure that it is compliant

with requirements related to posting of items, description etiquette, and other criteria.

• Implements and updates all standard operating procedures applicable to the E-commerce Department.
• Attend meetings as required.
• Performs other job-related tasks as assigned