Ecommerce operations and customer service executive

ob Title: E-commerce Customer Service & Operations Executive

Location: E/11-3. Islamabad. On-site

Salary: PKR 35,000/month Fixed + Commissions/Bonus

Employment Type: Full-time

Key Responsibilities:

Order Management

• Call every order to validate it, confirm addresses, and identify opportunities to upsell.
• Ensure all transactions are valid and properly recorded.

Customer Service & Engagement:

• Respond promptly to customer complaints and queries via phone, email, or social media.
• Handle returns, undelivered shipments, and other service issues efficiently.
• Engage with customers on social media, replying to messages and comments, converting interactions into sales.

Operations Support:

• Ensure smooth coordination of delivery pickups, operations, and returns.
• Maintain inventory levels and assist in ordering, packaging.
• Monitor and support timely recovery and disbursal of payments.

Candidate Requirements:

• Experience in customer service, sales, or relationship management.
• Strong communication and interpersonal skills.
• Ability to multitask and manage operations alongside sales responsibilities.
• Self-starter, Ability to work independently.

Key Metrics for Success:

• Timely and accurate order confirmations, low return rates.
• Customer satisfaction and resolution rate.
• Number of upsells and sales conversions.

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Ability to commute/relocate:

• Islamabad E-11: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person