Ecommerce Sales & Support Executive

Devomech Solutions Pvt. Ltd. is seeking an enthusiastic and customer-oriented Ecommerce Sales & Support Executive to manage and grow sales of our mechanical and electronic components platform. The ideal candidate should possess a strong technical background in Mechanical, Electrical, or Electronics Engineering and have excellent communication skills(in urdu) to effectively engage with customers, understand their technical needs and provide tailored product solutions.

Responsibilities:

• Act as the primary point of contact for customers placing orders through the online ecommerce platform.
• Promote and sell mechanical and electronic components, ensuring alignment with client requirements.
• Respond to customer inquiries, provide technical guidance, and recommend suitable components or alternatives.
• Coordinate with the procurement, warehouse and technical teams to ensure timely order fulfillment.
• Build and maintain strong relationships with customers to ensure repeat business and satisfaction.
• Gather market insights and competitor information to support sales strategy and product positioning.
• Represent the company professionally and positively as the face of the platform.

Qualifications:

• Bachelor’s degree in Mechanical, Electrical, or Electronics Engineering.
• 1 year of experience in ecommerce & customer support, or related roles.
• Excellent communication and interpersonal skills.
• Strong understanding of mechanical/electronic components and systems.
• Confident, extroverted personality with a proactive and customer-focused approach.
• Ability to multitask and manage time efficiently.
• Familiarity with Ecommerce platforms is mandotary.
• Outgoing and persuasive communicator.
• Technically sound and quick to understand customer requirements.
• Team player with a problem-solving attitude.
• Self-motivated and target-oriented.

What we offer

• Market Competitive salary
• Accommodation for out of station employees
• Health Insurance
• Provident Fund
• USD pegged Salary
• Bi-annual increments (Performance based)
• Bi-annual profit-sharing bonus
• Pick & drop for females from metro station

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Application Question(s):

• Will you be able to commute to G16/3 Islamabad(Mon-Sat,7hrs/day)?
• Have you completed your bachelor's degree in Electronics or Electrical Engg?

Experience:

• Ecommerce sales & support: 1 year (Preferred)

Work Location: In person