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Ecommerce Sales & Support Executive

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Devomech Solutions Pvt. Ltd. is seeking an enthusiastic and customer-oriented Ecommerce Sales & Support Executive to manage and grow sales of our mechanical and electronic components platform. The ideal candidate should possess a strong technical background in Mechanical, Electrical, or Electronics Engineering and have excellent communication skills(in urdu) to effectively engage with customers, understand their technical needs and provide tailored product solutions.

Responsibilities:

  • Act as the primary point of contact for customers placing orders through the online ecommerce platform.
  • Promote and sell mechanical and electronic components, ensuring alignment with client requirements.
  • Respond to customer inquiries, provide technical guidance, and recommend suitable components or alternatives.
  • Coordinate with the procurement, warehouse and technical teams to ensure timely order fulfillment.
  • Build and maintain strong relationships with customers to ensure repeat business and satisfaction.
  • Gather market insights and competitor information to support sales strategy and product positioning.
  • Represent the company professionally and positively as the face of the platform.

Qualifications:

  • Bachelor’s degree in Mechanical, Electrical, or Electronics Engineering.
  • 1 year of experience in ecommerce & customer support, or related roles.
  • Excellent communication and interpersonal skills.
  • Strong understanding of mechanical/electronic components and systems.
  • Confident, extroverted personality with a proactive and customer-focused approach.
  • Ability to multitask and manage time efficiently.
  • Familiarity with Ecommerce platforms is mandotary.
  • Outgoing and persuasive communicator.
  • Technically sound and quick to understand customer requirements.
  • Team player with a problem-solving attitude.
  • Self-motivated and target-oriented.

What we offer

  • Market Competitive salary
  • Accommodation for out of station employees
  • Health Insurance
  • Provident Fund
  • USD pegged Salary
  • Bi-annual increments (Performance based)
  • Bi-annual profit-sharing bonus
  • Pick & drop for females from metro station

Job Type: Full-time

Pay: Rs60,000.00 - Rs70,000.00 per month

Application Question(s):

  • Will you be able to commute to G16/3 Islamabad(Mon-Sat,7hrs/day)?
  • Have you completed your bachelor's degree in Electronics or Electrical Engg?

Experience:

  • Ecommerce sales & support: 1 year (Preferred)

Work Location: In person

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