Ecommerce Specialist

Company Description:

Pharmazone Kuwait is a leading healthcare organization that operates over 70 strategically located pharmacies, serving over 2 million residents in Kuwait. Pharmazone is dedicated to shaping the future of pharmaceutical excellence and promoting healthier lives in the community.

Key Responsibilities:

• Analyze website and app traffic to identify conversion barriers and improvement opportunities.
• Plan and execute  A/B tests  and experiments to optimize user experience and increase conversions.
• Use analytics tools (Google Analytics, Hotjar, etc.) to monitor performance and provide actionable insights.
• Optimize Algolia site search  results, filters, and rules to improve product discoverability.
• Support  merchandising activities  such as product placement, collections, and visibility for campaigns.
• Review and improve  chatbot interactions , recommending new scripts and responses to help customers effectively.
• Suggest improvements to  UX/UI design , navigation, and checkout flow.
• Work closely with marketing, design, and development teams to implement conversion strategies.
• Prepare reports on conversion rates, search performance, and chatbot engagement.
• Stay updated on CRO best practices, tools, and e-commerce trends.

Requirements:

• Bachelor’s degree in Marketing, E-commerce, Data Analytics, or related field.
• 2+ years of experience in CRO, e-commerce analytics, or website optimization.
• Knowledge of analytics tools (Google Analytics, Hotjar, or similar).
• Experience using  Algolia or other site search tools  is a plus.
• Understanding of UX/UI principles and A/B testing.
• Strong analytical thinking and problem-solving skills.
• Good communication skills in  English  (Arabic is a plus).
• Ability to work cross-functionally with multiple teams.