eCommerce Specialist

About the Role
Management is currently in the Miami area seeking a detail-oriented eCommerce Specialist to oversee our online sales operations across multiple platforms. The primary location is in Oregon. This is a hands-on, individual contributor role responsible for managing marketplaces, order processing, reporting, customer support, inventory, and optimization. The position requires strong technical skills in SEO, campaigns, and AI tools. As a small company with significant growth potential, joining us early involves inherent risks, but the opportunities will substantially reward your hard work. Right now, we are open to hybrid work, but in person must happen -- We can talk details later.

Key Responsibilities

• Manage and optimize listings on marketplaces including Amazon, Walmart, eBay, Shopify, and Google Ads, including creation, maintenance, and performance enhancements.
• Process all online orders from various channels and collaborate with the warehouse team to ensure accurate picking, packing, and fulfillment.
• Generate and analyze reports on a daily, weekly, monthly, quarterly, and yearly basis, covering sales, ABC analysis, inventory levels, transaction data from marketplaces, competitor tracking, sales activity, campaign performance, and sales projections for each channel.
• Provide customer support by responding to inquiries submitted via email or messaging services through our website, Amazon, eBay, and other platforms.
• Optimize SEO and manage advertising campaigns to drive traffic and sales. Optimize spending with persistent analysis and care.
• Monitor inventory and sales volume to maintain stock at marketplace facilities; maintain constant communication with executives to ensure warehouse stock adequacy.
• Utilize AI tools and large language models (LLMs) for text generation, data analysis, and automation tasks to enhance efficiency.

Requirements

• Proven experience in eCommerce operations, including marketplace management (Amazon, Walmart, eBay, Shopify) and Google Ads. (At least 1 year, no exceptions)
• Proficiency in order processing, inventory management, and warehouse coordination.
• Strong analytical skills with experience generating detailed reports using tools like Excel, Google Analytics, or similar.
• Customer service experience handling inquiries via email and platform-specific channels.
• Expertise in SEO, campaign management, and performance optimization.
• Knowledge of AI and LLMs for practical applications in text generation and data analysis.
• Ability to work independently in a fast-paced environment.
• Bachelor's degree in Business, Marketing, or a related field (preferred); equivalent experience accepted.

Job Type: Full-time

Pay: $22.50 - $28.85 per hour

Expected hours: 40 per week

Work Location: Hybrid remote in Klamath Falls, OR 97601