Ecommerce Specialist

Job title: E-Commerce Commercial Development Executive

1. Customer Development & Growth

• Develop JBPs with key e-commerce customers (Ninja, Noon, Keeta, Amazon, etc.) and ensure full execution of agreed activities.

• Design and manage monthly promotional plans in coordination with customers and the distributor’s e-commerce sales manager.

• Conduct regular customer visits to review performance, activation plans, visuals, and improvement opportunities.

• Propose and implement exclusive offers, product bundles, or visibility initiatives that drive incremental sales and share growth.

• Capture and report competitive insights and market activities, translating learnings into actionable recommendations.

2. Internal Alignment & Collaboration

• Align with Marketing and Demand Planning teams to ensure product readiness, promotional artwork approvals, and sufficient stock planning for campaigns.

• Work closely with the Head of Commercial Development to feed customer insights into overall channel strategy and annual planning.

• Support cross-functional reviews by preparing and updating performance dashboards, summaries, and action trackers.

3. Data Analytics & Insights

• Track and consolidate EPOS data from customers to monitor daily and weekly sales trends, out-of-stock issues, and assortment gaps.

• Build data-driven reports linking sell-in vs. sell-out, promotional performance, and platform rankings.

• Identify growth opportunities through data analysis, customer feedback, and category understanding.

• Share analytical insights to guide assortment optimization, pricing, and future JBP planning.

4. Distributor Coordination

• Collaborate with the distributor’s e-commerce sales manager to ensure availability, correct pricing, and timely order execution.

• Follow up on replenishment, listings, and promotional materials to guarantee 100% execution.

• Escalate operational issues proactively to avoid sales loss or customer dissatisfaction.

Profile Requirements

• Bachelor’s degree in business, Marketing, or related field.

• 0-2 years’ experience in FMCG, e-commerce, or modern trade.

• Strong analytical and Excel/data-visualization capability (EPOS, dashboards).

• Fluent in English and Arabic.

• High attention to detail, persistence, and customer-facing confidence.

• Excellent coordination and communication skills across functions.

• Passion for execution, speed, and tangible business results.