Ecommerce Store Operations Manager

Job Purpose

Manage multiple ecommerce stores, handle product listings, oversee orders, support customers, and coordinate with marketing and SEO teams to drive sales growth.

Key Responsibilities

1. Product Research & Selection

• Identify trending, high-demand products suitable for online sales.
• Evaluate competitor pricing, margins, and market demand.
• Prepare product sheets with titles, descriptions, images, and videos.
• Source products through suppliers and manage supplier coordination for fulfillment.

2. Product Listing & Store Optimization

• Add new products with accurate descriptions, images, and variations.
• Maintain categories, homepage banners, discount offers, and inventory status.
• Improve product pages for conversion and SEO basics.

3. Order Processing & Fulfillment Management

• Confirm COD orders via WhatsApp or call.
• Coordinate shipments with courier partners.
• Track deliveries, resolve delays, and manage returns.
• Work with suppliers to ensure timely fulfillment and smooth delivery flow.

4. Customer Support

• Respond to messages on WhatsApp, Facebook, TikTok, and email.
• Handle pre-sales and post-sales questions.
• Provide order tracking and issue resolution.

5. Coordination With SEO & Marketing

• Work with SEO specialist to improve ranking and organic traffic.
• Assist Ads Manager with product ideas, content requirements, and landing pages.
• Monitor marketing results and share insights.

6. Reporting & Admin

• Prepare daily/weekly reports on:
• Orders
• Sales
• Best sellers
• Supplier issues
• Inventory and logistics
• Suggest improvements based on analytics.

Required Skills & Experience

• Experience managing Shopify, WooCommerce, or similar platforms.
• Strong understanding of online product research.
• Good knowledge of ecommerce operations and supplier coordination.
• Confident in customer communication (messages + calls).
• Basic Canva skills for product creatives (preferred).
• Familiar with Pakistan’s COD couriers (Trax, Leopard, M&P, CallCourier).

Soft Skills

• Organized and detail-oriented
• Fast learner with ownership mindset
• Problem solver
• Able to manage multiple stores simultaneously
• Strong communication and reporting skills

Performance KPIs

• Quality and accuracy of product listings
• Order processing speed
• Customer satisfaction
• Smooth fulfillment coordination
• Increase in sales and repeat orders
• Reduction in order cancellations

Monthly Expectations

• Upload 50–100 optimized products
• Same-day order confirmation and processing
• Customer response time within 15 minutes (business hours)
• Maintain stable supplier communication
• Continuous improvements in store performance

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Application Question(s):

• 1. Can you explain your experience managing ecommerce stores?

Work Location: On the road