Ecommerce Support

Order Management & Fulfilment

• Process daily online orders and coordinate with warehouse/retail for packing and dispatch
• Monitor order statuses and proactively communicate with customers on updates or delays
• Handle returns, exchanges, and order-related queries in line with company policies

Product Listings & Website Updates

• Assist in uploading and updating product information (descriptions, specs, images, pricing)
• Ensure product categories, filters, and tags are correct and up to date

Cross-functional Coordination

• Work closely with the warehouse, retail, and courier teams to ensure smooth fulfilment and accurate inventory
• Provide feedback and insights to improve website user experience and operations

Reporting & System Updates

• Support with tracking daily/weekly/monthly online sales and performance metrics
• Monitor stock levels for online only products and suggest replenishment when needed
• Assist with testing and launching new features or tools on the e-commerce platform