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Ecommerce Support

JOB_REQUIREMENTS

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Order Management & Fulfilment

  • Process daily online orders and coordinate with warehouse/retail for packing and dispatch
  • Monitor order statuses and proactively communicate with customers on updates or delays
  • Handle returns, exchanges, and order-related queries in line with company policies

Product Listings & Website Updates

  • Assist in uploading and updating product information (descriptions, specs, images, pricing)
  • Ensure product categories, filters, and tags are correct and up to date

Cross-functional Coordination

  • Work closely with the warehouse, retail, and courier teams to ensure smooth fulfilment and accurate inventory
  • Provide feedback and insights to improve website user experience and operations

Reporting & System Updates

  • Support with tracking daily/weekly/monthly online sales and performance metrics
  • Monitor stock levels for online only products and suggest replenishment when needed
  • Assist with testing and launching new features or tools on the e-commerce platform

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