Loaner Coordinator - Warehouse and Delivery (Medical Supplies/Equipment)

Contract: 12 months (renewable)

Employment: Outsourced through ManpowerGroup Middle East

Summary of the job:

The main task of a Loaner Coordinator is responsible for Orthokit delivery services and quality & compliance related activities for Orthokit operations.

Duties & Responsibilities

• Responsible for booking and timely delivery of the Orthokit.
• Responsible for communicating availability of the Orthokit to the respective sales rep.
• Responsible for checking and inspecting the Orthokit prior to the delivery and communicating the available set contents to the sales rep in advance via email.
• Responsible for preparing checklists along with a copy decontamination certificate to be filled and signed by all customers after the surgery, handing over the documents to the driver along with Orthokit for delivery.
• Responsible for follow up with sales rep for completion of the surgery.
• Responsible to arrange for collection of the Orthokit after the surgery along with consumption report.
• Ensure Decontaminate Certificate is available with the collected Orthokit, perform inspection and communicate the quotation of the used items to customers.
• Responsible for replenishing the Orthokit to make it ready for next surgery.
• Responsible to make sure that all the Orthokits are complete at all times.
• Responsible to inspect the quality of all instruments and implants after each surgery as per Quality and Compliance Standards.
• Responsible to check the cleanliness of all Orthokits as per Quality and Compliance Standards.
• Responsible to maintain GDP (Good Documentation Practice) of Orthokit Checklists and Decontamination reports as per Quality and Compliance Standards.
• Responsible to maintain cleanliness of shipping boxes and fleets at all times.
• Responsible to report any missing / damage instrument or implant in timely manner to the operations manager and commercial team.
• Responsible to order missing / damage instrument or implant after the approval from operations manager to make sure the Orthokits are complete at all times.

Main performance measures (Performance Goals)

• OTIF, OTS, GDNI
• Inventory Accuracy
• Loaner Kit shipping accuracy
• CAPPA Effectiveness & Timelines

Experience Required

• Education: high school or diploma.
• Experience: fresh graduate or 1 – 3 years’ experience preferably in warehouse environment.
• Advantages: Experience from a multi-national or regional company in MedTech environment.
• Having a valid driving license will be highly preferred.