Economic Benefits Supervisor

Need more information on completing a job application? See the EPC Application process here.

VISION

El Paso County will be a trusted regional leader known for excellence in county service delivery.

PURPOSE

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

VALUES

Service Focused • Collaborative • Accountable • Trustworthy • Transparent

Job Summary

This role serves as a central operational leader for key public assistance programs, including Health First Colorado, SNAP, CCCAP, Colorado Works, Adult Financial, and Long Term Care. The Benefits Program Supervisor oversees daily workflow, workload distribution, and program accuracy across multiple teams, supporting a large division and directly supervising staff. Responsibilities include monitoring systems such as HS Connects (HSC) and Q-Flow, coordinating application processing through PEAK and CBMS, supporting mail and document handling, and ensuring compliance with state and federal requirements. The position also carries significant responsibility for data tracking and documentation, requiring strong organization and attention to detail.

This position requires a strategic, detail-oriented leader who can operate independently while collaborating effectively across teams and divisions. Success depends on strong communication, adaptability, and the ability to manage shifting priorities with a calm, professional approach. The role is highly administrative and team-driven, requiring someone who is comfortable taking initiative, guiding peers, and supporting staff through complex work while maintaining a focus on accuracy, accountability, and continuous improvement.

Hiring Range: $68,800.00 - $72,800.00 annually

This position has an anticipated work schedule of Monday – Friday, 8:00am – 5:00pm with flexibility required; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change.

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud and Child Welfare Abuse & Neglect database (TRAILS) check.

Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications.

Supervises the planning, organizing, monitoring, and training of a variety of benefit programs, including but not limited to: Health First Colorado (formerly Medicaid), Colorado Child Care Assistance Program (CCCAP), Supplemental Nutritional Assistance Program (SNAP, formerly Food Stamps), Colorado Works, Adult Financial, and Long-Term Care. Delegates and oversees special projects and activities. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Essential Duties/Responsibilities

Communicates the mission of the El Paso County Department of Human Services (DHS).
Interprets, communicates, and implements rules, policies, procedures, and regulations of assigned programs. Recommends policy/procedure updates to senior-level staff; implements changes to business practices.
Supervises the daily operation of assigned unit(s); provides guidance, training, mentorship, and feedback to assigned staff. Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary process.
Monitors and evaluates the quality and quantity of work completed by the unit; compares work to established standards. Responds to error cases cited by Quality Assurance and other audits.
Coordinates and participates in Management Evaluation reviews.
Utilizes data and reports to meet program guidelines/expectations and identify areas of opportunity for potential improvement. Ensures program is working to meet or exceed Colorado Department of Human Services C-Stat Program goals. Prepares, designs, and implements plans for improvement in respective unit.
Monitors and tracks timeliness within the unit, division, and agency.
Monitors and ensures preparation for Local and State appeals.
Resolves problems between employees and clients; responds to client complaints and concerns; conducts County dispute resolutions.
Provides local presentations of DHS services and programs as assigned; may serve as liaison to the community.
Participates in internal and external committees as a representative of the department.
Performs other duties as required.

Supervision Exercised: This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed. A first-line or second-line supervisor typically performs these tasks.

Supervision Received: Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

Knowledge of public assistance rules, regulations, and procedures. Knowledge of community assistance resources and agencies.
Ability to obtain and maintain State database access for assigned program(s), such as Colorado Benefits Management System (CBMS) or Child Care Assistance Tracking System (CHATS).
Ability to lead and train others; ability to objectively review the performance of others.
Ability to communicate and work effectively with co-workers, clients, other agencies, and the public. Ability to provide excellent customer service.
Ability to efficiently plan, schedule, and organize.
Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
Ability to use standard office equipment, including computer, fax machine, copier, and telephone.
Maintain regular and punctual attendance.

Required Education & Experience

High school diploma or equivalent education.
Three years of human services-related experience, including knowledge of eligibility determination or department of human services programs, resources, and policies and procedures.
- Associate’s degree in a related field may substitute for one year of the required experience.
- Bachelor’s degree in a related field may substitute for two years of the required experience.

Preferred Education & Experience

Two years of experience with Colorado Benefits Management System CBMS and/or public assistance programs.
One year supervisory or leadership experience.
Experience with Microsoft Office programs, including Excel.

Licenses/Certificates

Must possess and maintain a valid driver's license.

Pre-Employment Requirements

Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.

Work Conditions

Duties are primarily performed in a high-volume office and remote work environment dependent on business needs; some travel within the community may be required. May be exposed to clients in stressful situations. May be required to work evening and weekend hours.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.

El Paso County is an E-Verify and Equal Opportunity Employer.

El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.

Similar jobs